Operational Excellence Analyst, Regional Logistics

Department Operations LevelExperienced (Individual Contributor) LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team: Shopee runs one of the largest logistics networks in Southeast Asia and moves millions of parcels a day across our fulfilment warehouses, sortation centres, linehaul trucks, and last-mile operations. This role sits on the regional team that is instrumental in deciding how that network evolves: where to add capacity, what to automate, and how to deliver our parcels faster and cheaper. When a sortation centre is slow, a warehouse is over-cost, or a new automation line needs to actually hit its numbers, this team is on the ground making it work — diagnosing the real bottleneck, redesigning the process, standing up the fix, and proving it moved.Job Description:* Diagnose why a site underperforms on speed, cost, or throughput — then go fix it, on the floor, with the operations team

• Build and apply AI across the operation — from getting robotics, vision systems, and automated sortation to actually deliver on the floor, to building your own AI tools and agents that cut manual work, surface problems faster, and make the team run better
• Use Python and SQL — and AI tools that speed up diagnosis — to find the problem in the data, size the opportunity, and track whether your change held
• Own improvement projects end-to-end: scope, build, implement, measure — across multiple markets Requirements:* Bachelor's degree, preferably in Business, Engineering (Industrial, Mechanical, Computer Science, Operations Research), or a quantitative degree
• At least 2 years of hands-on experience (inclusive of structured internships) within operations, manufacturing, or supply chain environments, with a focus on executing workflow improvements.
• Demonstrated experience leading academic projects or participated in hackathons/challenges will be advantageous.
• Proficient in SQL & Python
• Hands-on exposure to AI — whether physical (robotics, automation, computer vision) or software (ML, LLMs, agents, automation tooling) — is a strong plus. This role lets you build on both sides
• Willingness to Investigate On-Site: Committed to conducting direct, on-site diagnostics at sortation centres rather than relying solely on dashboards; fully prepared to travel and work alongside ground teams.
• Curious about the "why," sharp on detail, and energised by making a physical system run better