IT Engineer

Santhera Pharmaceuticals is a Swiss specialty pharmaceutical company committed to developing and commercializing

innovative medicines to meet the needs of patients living with rare and other diseases with high unmet medical needs.

At Santhera, our people are the driving force behind our success. Our collective loyalty, courage, and resilience set us

apart and help us thrive through change as a collaborative team. We create a purposeful workplace where your

contribution matters, growth is fostered, and together we make a real impact for those living with rare diseases and for

each other.

Come and join our team to contribute to providing treatment options for patients with rare diseases that have a severe

impact on the lives of affected children and adults. You can make a difference as:

(Senior) IT Engineer

Location: Pratteln, Switzerland (Hybrid)

Who you are

You are a hands-on IT professional who enjoys building reliable, secure, and modern technology environments that

enable people to do their best work. Equally comfortable solving operational challenges and driving continuous

improvement, you take ownership, think proactively, and thrive in a fast-paced, evolving business.

You combine strong technical expertise with a service-oriented mindset, building trusted relationships across the

organisation and translating business needs into practical technology solutions. You are curious about emerging

technologies, particularly AI, and are excited to help shape responsible adoption while maintaining high standards of

security, compliance, and governance.

Scope of Work

The Senior IT Engineer owns the day-to-day reliability, security, and evolution of Santhera’s M365-centric IT estate,

partners with the business on AI-enabled ways of working

Key Responsibilities

Infrastructure & Operations

• Design, maintain, and continuously improve IT infrastructure, ensuring high availability and performance

across the organisation.

• Manage and optimise networking environments, including LAN/WAN, firewalls, VPNs, and related

technologies.

• Take ownership of computer security posture, including vulnerability management, endpoint protection,

patch management, and incident response.

• Administer and develop the M365 ecosystem including Exchange Online, Teams, OneDrive, Intune, and Azure

AD.

• Develop, manage, and maintain SharePoint Online environments, including governance frameworks and user

adoption strategies.

• Write and maintain PowerShell scripts to automate routine tasks, streamline administration, and improve

operational efficiency.

IT Service Management

• Act as an escalation point within the IT service management (ITSM) framework, ensuring issues are

resolved in a timely manner and SLAs are consistently met.

• Contribute to the ongoing development and optimisation of ITSM processes, procedures, and knowledge

base articles.

• Maintain thorough documentation for all systems, processes, and changes in accordance with regulated-

industry standards.

AI Governance & Emerging Technology

• Maintain the AI use-case register, run the EU AI Act risk classification on new use cases, partner with VP Ai

Transformation on DPIAs, and report quarterly to the Executive Committee on AI adoption and risk

• Support the organisation's AI governance framework, ensuring responsible and compliant use of AI tools and

platforms across the business.

• Stay abreast of emerging technologies and proactively recommend opportunities to improve efficiency,

security, or capability.

• Evaluate and pilot new tools and platforms, producing clear business cases and implementation plans

as appropriate.

Customer Focus & Stakeholder Engagement

• Act as a trusted technology partner to internal stakeholders, providing clear communication, setting

expectations, and following through on commitments.

• Champion a