Service Contract Specialist

Date: Jun 11, 2026

Location:

Singapore, SG

Company: Getinge South East Asia Pte.Ltd

Remote Work: 1-2 days at home (site based)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Service Contract Specialist, a key member of the Service Back-Office team, is responsible for the end‑to‑end management of service contracts. The role ensures timely proposal and renewal of contracts, improves contract profitability, and manages all contract-related data accurately in the system.

Job Responsibilities and Essential Duties

Daily responsibilities

Review and prepare data analysis and findings on service contracts profitability for review meetings using Power-BI.

Extract and prepare service contracts profitability summary card for management review.

Prepare proposals for tender submissions to customer’s platform.

Send contract proposals to customers promptly.

Follow up with customers and revise contract proposals as needed.

Review Master Service Agreement contract terms and conditions from customer to safeguard the company’s interests.

Ensure contracts comply with company guidelines.

Collaborate with the Senior Service Contract Specialist to prepare contract proposals, de-escalation disputes and contractual issues.

Establish pricing structures for service contracts based on product lines and contract levels.

Month-End responsibilities

To prepare monthly service slides on service contracts.

Generate monthly service contract KPI reports (e.g., renewal rate, profitability, trends).

Data Maintenance

Create warranty and service contracts in SAP, execution of maintenance plan and archive the hard copies.

Monitor the expiration of existing warranty and service contracts.

Update contracts in SAP when equipment is decommissioned, ensuring documentation is current.

Administrative responsibilities

To be an SAP Key User and a subject matter expert (SME) for service contracts in the service team.

Provide support to the Service Coordination Team if required.

Perform any ad-hoc duties assigned by the line manager and/or the Company.

Minimum Requirements

Proven experience as a service coordinator and/or customer service role with 3-5 years working experience

Minimum Diploma holder in any discipline.

Required Knowledge, Skills and Abilities

Possess excellent communication and organizational skills.

Able to work in a fast-paced environment.

Able to work independently and as a team.

Proficiency in MS Office and SAP is preferred.

Supervision/Management of Others

Contribute to Team Players, Forward Thinkers, and Game Changers behaviours.

Internal and External Contacts/Relationships

Main contacts, internal: Sales, Service, Finance, Customer Service, and logistics.

Main contacts, external: Customers, Distributors, Suppliers.

Environmental/Safety/Physical Work Conditions

Ensures environmental consciousness and safe practices are exhibited in decisions.

Ensure that all work is conducted in a manner compliant with the Local Safety Regulation and all relevant country legislation.

Use of computer and telephone equipment and other related office accessories/ devices required to complete assignment

May work extended hours during peak business cycles.

Must comply with all company environment, health and safety policies, including the use of appropriate personal protective equipment when required.

**Travel requireme