Senior Manager, Digital + Tech Transformation Sales, Distribution & Digital APEC (Contractual)

Additional Information

Job Number26079741

Job CategorySales & Marketing

Location2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499

ScheduleFull Time

**Located Remotely?**N

Position Type Management

JOB SUMMARY

The Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the VP Sales & Distribution APEC, VP Digital of APEC with a dotted line to the Senior Director, Digital + Tech Transformation PMO & Deployment, APEC.

This role will provide a bridge between current and future hotel sales, distribution & digital operations, guiding deploying hotels on the new systems and business processes that support the customer journey to ensure a smooth transition and cutover. They will provide training and discipline support to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1.

To accomplish this, the Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital will develop subject matter expertise covering the end-to-end systems and processes that Associates will use to deliver great customer experiences, including Opera Cloud PMS, OSEM, CI/ty, SFAWeb/ and One Source Sales & Catering Systems, direct and indirect digital and distribution channels & platforms. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the impact this will have on all elements of sales, distribution and digital operations, Marriott Bonvoy loyalty programs, as well as third-party platforms and tools used by the on-property Commercial Services teams.

KEY RESPONSIBILITIES

End-to-End Business Processes & Product Mapping & Validation:

• Be the Subject Matter Expertise (SME) and the connector to document, review and validate APEC operational change impact of business processes related to the related to Sales (including Global Sales team), Distribution, Digital & Event management discipline:
  • End-to-end sales operations procedures, impacts on various sales and loyalty programs & B2B partner processes
  • Distribution channels processes based on regional or market OTA and partnership nuances
  • Digital platforms and channels based on regional or market nuances and operating procedures
• Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.

Training & Development

• Digital Learning Path: Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their roles.
• Workshop Facilitation & Training: Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges
• Training Materials & Resources Creation:
  • Contribute to the development of new learning content and process documentation based on APEC nuances
  • Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.

Deployment Support:

• Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.
• Work closely with the continent deployment support team and Implementation Managers during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases
• Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly
• Continue supporting the continent deployment support team and Implementation Managers throughout the Stabilization phase, helping properties adapt to new business processes and tools

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