Senior Customer Success Manager (Hybrid, m/f/d/x, 80-100%), Zurich (Zurich, CH)

Location: Zurich, Zurich, CH

Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success? Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions. This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes.

About the role

As a Senior Customer Success Manager, you will own the client journey – from initial sales through implementation, design, adoption, and long-term growth. You will be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy.

Key Responsibilities:

• Drive strategic sales across the EMEA market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
• Lead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion
• Foster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives
• Deliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks
• Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability
• Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes.
• Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization.
• Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships

About Swiss Re Risk Data Solutions

RDS Insurance is a central pillar of our strategy, critical to the development of our core activities as well as developing new revenue streams for Swiss Re. We offer a comprehensive suite of services; from risk consulting and software solutions to data analytics and SaaS platforms, we help clients stay competitive in an evolving industry. Through our global expertise and specialist tools, clients gain agility and resilience in an ever-changing marketplace.

About You

You thrive at the intersection of client relationships, technical solutions, and business outcomes. Your approach combines commercial instinct with analytical thinking, allowing you to translate complex risk concepts into tangible value for clients.

We are looking for candidates who meet these requirements;

• Proven experience in Customer Success, Client Delivery, Consulting or Solutions Sales in data-driven or insurance-related environments
• Strong exposure to property and/or natural catastrophe risk, underwriting, analytics, or related client use cases
• Demonstrated ability to work effectively with Underwriting and Key Account Management teams in a reinsurance context
• Experience managing senior client stakeholders and leading outcome-focused discussions

Nice to haves:

• Experience with catastrophe modelling tools or risk analytics platforms
• Background in property underwriting, portfolio management, or related disciplines
• Experience in solution-oriented sales or consultative client engagement models
• Ability to navigate matrix organizations and influence without direct authority

Our company has a hybrid work model where the expectation is that you will be in the office two to three days per week on average.

For Switzerland, the base salary range for this position is between 132’000 CHF and 198’000 CHF for a full-time role. The specif