Stadler offers a wide range of international career opportunities. Here you get the chance to grow beyond yourself, take on responsibility and deliver top performance in committed teams. We are looking for motivated talents who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us? Customer Service Coordinator 100%

• Wallisellen, Switzerland
• 100%
• Open-end

HOW YOU CAN MAKE AN IMPACT

• Manage and coordinate day-to-day after-sales operations, including spare parts and repair activities, ensuring efficient and timely processing
• Create, enter, and continuously monitor sales and repair orders in the system, ensuring data accuracy and completeness
• Track order status throughout the entire lifecycle, proactively managing priorities, deadlines, and urgent requests to meet customer expectations
• Act as a key support interface for customer inquiries, providing prompt, reliable, and solution-oriented assistance in close collaboration with internal stakeholders
• Prepare and maintain regular operational reports, analyze key performance indicators (KPIs), and support performance tracking and continuous improvement initiatives

HOW YOU WILL CONTRIBUTE

• Degree in Economics, Business Administration or a comparable field
• Initial practical experience in customer service, back office operations, logistics, or supply chain management
• Structured, hands-on, and solution-oriented mindset with strong organizational skills and attention to detail
• High level of reliability, flexibility, and a proactive, customer-focused attitude
• Solid user knowledge of MS Office applications, particularly Excel (e.g., data handling, basic analysis, and reporting)
• Fluency in German and English, both written and spoken, enabling effective communication with internal and external stakeholders
• Strong team spirit and collaboration within an international and multicultural environment

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OUR PROMISE TO YOU

• Dynamic and multi-cultural environment with start-up character and great diversity
• Varied and exciting area of responsibility with flexibility for mobile work and room to manoeuvre and creative freedom
• Visibility into complex business processes, from order management to coordination with logistics and procurement teams
• Involvement in projects with concrete impact on the business
• A collegial working environment and collaboration in qualified and passionate teams
• A culture that values your achievements

YOUR BENEFITS

At Stadler you receive a variety of benefits, such as

• great discounts on public transport tickets
• discounts on various leisure activities, phone subscriptions, and insurance;
• regular company events
• contributions to further education

FURTHER INFORMATION

• Start immediately or upon agreement
• The recruitment process consists of two interview rounds
• Applications via agencies are not considered

YOUR LOCATION

Join our team to shape the future of mobility together! Stadler Signalling is the Stadler Group's competence center for signalling technology and digitalization with locations in Germany, Switzerland and North America. In the areas of automated driving (ATO), train control (ETCS), modern complete systems (CBTC), interlocking and passenger information systems, our teams of highly qualified employees work on the further development of our signalling solutions.

YOUR CONTACT PERSON

Don't hesitate to contact us if you have any questions.

Alexandra Frommer

+41 71 626 18 89