Client Service Representative – Digital channels

Company Description

At Swissquote, we’re all in.

All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful.

We’re Switzerland’s leading digital bank — 1,400+ people across Europe, the Middle East and Asia, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we’re genuinely proud of. Have a look behind the scenes by checking Humans of Swissquote on Instagram.

Growing fast creates room. Room to try things, own things, and grow at a pace most places can’t offer. Whether you like the spotlight or prefer to just put your head down and do great work, there’s space for both here.

We’ve ditched the dress code — but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself.

As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Feeling it? It’s a good start. Apply.

Job Description

• Written and phone processing of customer inquiries by e-mail, letter, chat and social media in German, English. French, Italian is a big plus,
• Customer service regarding our services and trading products,
• Independent processing of customer complaints,
• Coordination and delegation of incoming inquiries with specialist departments (BackOffice, Legal & Compliance, IT, Marketing, etc.),
• Supporting the specialist departments with clarifications and customer orders,
• Technical support for our applications (mobile, web platform),
• Helping to further develop our applications (mobile, web platform)

Qualifications

• A completed banking education and/or several years of experience in customer service,
• Experience with chat systems, interest in AI solutions for chat and new modern communication channels,
• Excellent knowledge of English and German; French and Italian is an advantage,
• You have a service-oriented mindset, enjoy customer contact and a networked way of thinking,
• You have an affinity for the stock exchange, an interest in the markets as well as in new modern communication channels,
• You are familiar with the "ticket system",
• You have the ability to recognise dangers and assess them according to their urgency,
• You are helpful and maintain an overview in hectic situations,
• You are flexible and willing to learn new things.