Service Line Sales, Moment - CX CRM

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the AI era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

This role sits within Cognizant Moment, our unified experience practice that brings together AI, design, engineering and journey orchestration to create personalised, omnichannel experiences that drive growth. As a Global Top Tier Salesforce partner and a recognised leader in the Salesforce ecosystem, we deliver end-to-end Salesforce design, consulting, implementation and support; extending to contact centre transformation through partnerships with AWS, Google, Genesys, Nice and Microsoft.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China and Hong Kong. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.

If you want to be part of this growth story, seize the moment and join us in APAC!

What are we looking for:

We are looking for a dynamic, experienced specialist keen to be part of a results-oriented culture accelerating AI-led experience change for our large, complex clients. Service Line Specialists (SLS) are advisory and sales specialists focused on creating, pursuing and closing Salesforce ecosystem and contact centre transformation opportunities in nominated markets. We work closely with and within client accounts to support vertical market alignment.

SLS’ provide deep expertise across the Salesforce ecosystem, including core clouds, industry solutions, Agentforce, Data Cloud, MuleSoft and contact centre platforms such as AWS Connect and Genesys, to support Cognizant Moment and Cognizant’s client account teams in vertical markets and their account expansion plans into new markets and business areas. SLS’ are usually assigned into existing markets and some SLS’ will also engage in new logo markets.

The Service Line Specialist will be a trusted advisor to both the client and the Cognizant Client Partner, blending strategic and tactical sales experience with deep Salesforce and customer experience domain knowledge.

Responsibilities:

The primary responsibilities of this role are spread across three areas –

a) Practice growth and development,

b) Sales and Presales, and

c) Salesforce ecosystem and partner relationship management.

Additionally, the role will involve providing delivery oversight to transformation engagements in the region as well as working with the APJ Cognizant Moment leadership, the Cognizant Markets team and the digital networks (acquisitions) market teams for the development of GTM plays.

Practice and People

• Input into to the end to end growth of the Salesforce ecosystem and contact centre transformation capability within Cognizant Moment
• Development of new capabilities across Salesforce emerging cloud offerings, Agentforce, Data Cloud and contact centre / CX platforms, and related acquisitions
• Co-ordination with Cognizant’s Salesforce acquisitions globally to bring the capability to ANZ region
• Creating a supportive community (communities) that enable teams to come together to learn, create and have a sense of belonging
• Sponsor mentoring / coaching of the teams including the "Home Managers" and a focus on the early career teams including opportunities for Bench teams.

Sales and Pres