Account Manager - Stakeholder Advisory and Engagement Agency

Overview

This is a fantastic opportunity to join one of our client communications teams and deliver high calibre, multi-channel communications solutions for our blue-chip client base. This can include annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres and wider website content and communications initiatives.

Attracting and retaining the right people for our team is an absolute priority for us and we take their career development seriously from day one. You will have access to a full programme of training and plenty of autonomy to develop new skills and contribute ideas. We take every aspect of the work we deliver for clients seriously and we work to maintain the highest possible standards in everything we do for them and for the company. But as well as being passionate about our work, we are supportive, collaborative and positive, always looking to make what we do enjoyable and rewarding.

Why this job?

You will be instrumental in helping clients shape their communications strategies to positively influence and impact their key stakeholder audiences.

It’s a genuine opportunity to work in a fast-moving environment across a range of channels and audiences.

You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors.

It’s a fantastic chance to grow and expand your responsibilities as part of a career development plan.

Overview of the role

Our client communication teams are looking for a highly motivated and ambitious individual, who is looking to deliver high calibre, multi-channel communications solutions for our blue-chip client base, including annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres, website maintenance and social media campaigns.

In the Account Management teams, you will engage with senior stakeholders and provide you with the opportunity to develop an intimate understanding of your client’s strategy and business model as well as a deep knowledge of best practice and market trends in financial and non-financial reporting. In time you will have the opportunities and platform to develop your career within this growing and highly ambitious organisation.

The successful candidate must be comfortable communicating with clients and internal teams, have a keen eye for detail, strong communication and interpersonal skills, creative flair and want to participate in building one of the largest and most successful professional service companies of its kind.

Responsibilities:

Account management

Successfully manage the delivery of assigned mixed-media projects, taking responsibility for all deliverables

Develop an intrinsic understanding of your clients’ business model and strategy

Effectively manage each project stage

Accurately prepare all project documentation

Demonstrate real strength in identifying and managing account and project problems independently and provide effective solutions

Client relationship management

Proactively build strong client relationships with your day-to-day client contacts

Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed our clients’ expectations

Commercial responsibility

Work closely with your team leader to develop your commercial awareness of Black Sun’s job costing and fee structures

Effectively manage project budgets by implementing all Black Sun’s quality assurance and financial processes

Where necessary, work with your team leader to develop strategies for auditing and managing overrun costs from clients

New business and client development

Work closely with team leaders to successfully identify new business opportunities from your existing clients, writing client proposals and effect