Regional Key Account Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 119909

Time Type: Full Time

General Responsibilities

Support the Global Account Manager in driving service performance, retention, and profitable growth for assigned key accounts within the responsible region. Coordinate regional execution, customer performance follow-up, and continuous improvement across commercial and operational teams.

• Support service quality and performance across assigned key accounts within the responsible region
• Contribute to gross profit growth across the regional account portfolio
• Standardize and optimize processes to improve performance and reduce complexity
• Support retention through value creation, upselling, and cross-selling in the responsible region
• Drive continuous improvement initiatives
• Manage margin analysis, pricing, and tariff administration
• Oversee billing and DSO performance

Detailed Responsibilities

General Management

• Build strong stakeholder relationships and support regular performance reviews with key customer contacts in the responsible region
• Monitor monthly gross profit performance against annual targets
• Partner closely with the Global Account Manager and regional, product, country, and key account teams
• Share best practices across the regional commercial organization
• Strengthen account retention through broader product engagement and multi-level customer relationships
• Ensure disciplined compliance with CRM standards and processes

Drive customer retention and enable incremental growth

• Identify regional growth opportunities by aligning customer needs with the service portfolio
• Support the Global Account Manager and tender teams in RFI, RFQ, and RFP processes for the responsible region
• Support monthly and quarterly business reviews and drive follow-through with operations in the responsible region
• Coordinate rate requests and spot quotes within the responsible region
• Position DSV’s performance management capability as a customer differentiator
• Manage billing and DSO performance

Process Standardization and Optimization

• Improve efficiency, effectiveness, and cost-to-serve across customer-specific delivery
• Recommend operating models, structures, and capacity plans to unlock cross-account synergies
• Keep performance standards and tools aligned with customer requirements

Operational Excellence:

• Monitor KPIs and data quality, align priorities, and escalate issues when needed
• Drive service improvement through root cause identification and corrective action
• Coordinate root cause resolution with country and business unit owners and monitor closure
• Own customer-side performance issues, including unrealistic commitments, poor data quality, and misaligned expectations
• Resolve data quality issues with relevant countries and escalate when required

Training & Implementation:

• Coordinate implementation of new and awarded business for assigned key accounts within the responsible region
• Ensure customer SOPs are created, approved, and maintained on time
• Ensure country work instructions align with customer SOPs and internal standards

Quality, Health, Safety & Environment

• Perform assigned tasks in support of DSV’s quality, health, safety, and environmental objectives and targets, as documented in the integrated management system, and comply with all requirements set out in the QHSE policy
• All employees are responsible for ensuring that their day-to-day activities support sustainability, health, and safety, thereby reducing environmental impact, supporting the communities in which we operate, and minimizing workplace incidents

Communications

• Internal: Finance, Operations, Product, Legal, and Quality
• Coordinate cross-functionall