Demand Fulfilment Planner

The Position

The Demand Fulfillment Planner is responsible for end-to-end demand management and short-term supply fulfillment execution. This role ensures accurate demand forecasting, effective inventory management, and timely product availability to meet customer requirements.

The position serves as a key integration point across Commercial, Finance, and Supply Chain functions, driving alignment through the Integrated Business Planning (IBP) process and ensuring seamless coordination between demand and supply.

Responsibilities

Demand Management:

• Own and manage demand forecasts for assigned markets, customers, and product portfolio
• Develop and maintain statistical and consensus forecasts using commercial insights and historical data
• Perform market segmentation and manage demand scenarios (baseline, upside, downside)
• Analyze demand trends, risks, and opportunities in collaboration with cross-functional stakeholders
• Monitor forecast consumption and adjust plans based on evolving demand signals
• Conduct forecast performance analysis and implement continuous improvement actions
• Support inventory strategy development for existing, new, and phase-out products
• Manage product lifecycle planning (new product launches, changes, and discontinuations)

Integrated Business Planning (IBP):

• Lead and facilitate demand review discussions within the IBP cycle
• Drive cross-functional alignment across Commercial, Finance, and Supply Chain
• Prepare and present demand insights, risks, opportunities, and gap-to-plan analysis
• Ensure consensus demand plans are aligned with financial targets and business objectives

Fulfillment & Supply Coordination:

• Ensure order fulfillment within the 0–12 week planning horizon
• Act as primary liaison with Site Planners and End-to-End (E2E) Planners for supply execution
• Identify, communicate, and resolve supply-demand imbalances
• Execute allocation decisions during supply constraints
• Escalate risks related to demand changes, supply shortages, or inventory issues
• Coordinate supply readiness for product launches, transfers, and network changes
• Manage finished goods release priorities and expedite shipments when required

Systems & Data Management:

• Maintain data integrity in planning systems, including SAP S/4HANA and IBP
• Ensure accurate product hierarchy, demand signals, and planning parameters
• Collaborate with Order Management to ensure timely and accurate sales and purchase orders creation and update
• Support system enhancements, upgrades, and adoption of planning tools

Performance & Process Excellence:

• Monitor and improve key performance indicators (e.g., forecast accuracy, OTIF, inventory levels)
• Support demand review processes and global planning calendar adherence
• Drive continuous improvement initiatives to enhance planning effectiveness and efficiency
• Apply root cause analysis and corrective/preventive actions to resolve supply chain issues

Key Stakeholders:

• Demand Planner
• Site Planners
• E2E Planner (multi-market allocations or escalations)
• Regional Supply Planner / Regional Market Fulfillment Manager
• In-Market Distribution team
• Order Management and Shipping documentation team
• Data Coordinator
• Regional Transportation teams

Key Performance Indicators (KPIs):

• Forecast Accuracy and Bias Reduction
• On-Time In-Full (OTIF) Delivery
• Inventory Health (e.g., excess, shortages, expiry risk)
• Service Level Performance
• Responsiveness to demand and supply changes

Required Education, Experience and Skills

• Bachelor’s degree in Supply Chain, Business or related discipline
• Minimum 3 years of experience in demand planning, supply planning, or supply chain operations
• Experience working with ERP and planning systems, preferably SAP S/4HANA and IBP
• Experience in KPI monitoring and performance-driven environments
• Prior experience in pharmaceutical or regulated industries is advantageous

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