Fulfilment Manager

Date: 24 Jun 2026

Location: Singapore, Singapore

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Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

We are seeking a detail-oriented and proactive Operations Manager to join our dynamic team. This role will oversee the entire lifecycle of order fulfillment and billing account entry to ensure a smooth operational process for sales order validation, order entry, order orchestration, order activation, billing and coordinating resolutions between the customer service team.

About the Division

International Digital Services (IDS) is a strategic and pivotal unit, contributing to the Group’s transformation vision by providing leadership in new and breakthrough strategies and development of new and emerging business and operating models. As a business unit, it is focused on adjacent to Telco opportunities, continuously innovating to harness scale and synergies across the Group to deliver quality solutions to telcos and enterprises regionally and internationally. Beyond business, IDS champions an agile and streamlined operating model while serves as a launchpad for talent development.

Telco Cloud & ICT Solutions

The Telco Cloud & ICT Solutions vertical is a key contributor to the IDS business and aims market breakthrough for SME Digitalization with a robust Cloud platform, intelligent solutions marketplace and serving a vibrant SME community for the region. Reporting to the Director of Cloud & ICT Business Operations, the successful candidate is a highly driven professional with exceptional attention to detail and strong communication skills. This individual will play a pivotal role in supporting the Pre-Sale, Product and Customer Service teams by demonstrating agility, problem-solving acumen, and a proactive approach to ensuring efficient and seamless order fulfilment processes.

Make an impact by

Sales Order Management and coordination

Oversee the entire lifecycle of sales orders, from initial receipt and entry—across multiple channels (online, direct and channel sales)—through to delivery and invoicing, ensuring accuracy and completeness of all order details such as customer information, product/service specifications, pricing, contract terms and delivery instructions.

Coordinate cross-functional collaboration among sales, backroom operations, ISV partners and finance teams to ensure a seamless and efficient order fulfillment process, minimizing errors, delays, and miscommunication between parties.

Perform manual order entry process to the relevant systems, for billing and product/service revenue attribution. Maintain an up-to-date database of customers and payment methods for monthly billing.

Address customer inquiries, resolve billing issues, and handle exceptions such as cancellations or usage bills, by coordinating resolutions between the customer service team, ISV partners, and other stakeholders

Operations process design and implementation

Establish with Sales, Product Dev, ISV partners, and IT teams order provisioning workflows for new product and services launch.

Develop and implement standard operating procedures (SOPs) that encompass all critical stages—such as product setup, configuration, order capture, fulfilment, and post-launch support, including exceptional handling s