Manager (Business Solutions)

Job Title: Manager (Business Solutions) University-Level Unit: Lee Kuan Yew School of Public Policy Faculty/Department-Level Unit: Institute of Policy Studies Employee Category: Executive & Administrative Posting Start Date: 20/04/2026 Location_ONB: Bukit Timah Campus Job Purpose

The Business Solutions Manager will play a pivotal role in managing and optimising the Institute's IT requirements, and driving the seamless integration of technology solutions into the Institute's operations. This position is responsible for identifying opportunities, establishing objectives, implementing policies, and managing budgets, schedules, projects, websites, as well as ensuring the effective adoption and integration of technology across diverse units and stakeholders.

Job Description

• Manage the Institute’s annual Information Technology budget effectively, allocate resources efficiently, and identify cost-effective technology solutions.
• Develop project documentation such as project charters, business requirement documents, project schedules, work plans, project estimates and resource plans, engaging all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal and external resources during project execution and serve as the primary liaison between NUS IT, vendor and Institute.
• Ensure all assigned projects are delivered on-time, within scope and within budget.
• Conduct comprehensive market surveys and research to identify innovative solutions for upgrading end-user technology and optimising digital marketing and other business solution technologies.
• Develop, enhance, and enforce standard operating procedures and guidelines for technology deployment and management processes to promote operational efficiency and consistency.
• Oversee day-to-day operations, including asset management, software license and equipment administration.
• Procure computing devices, accessories, software, audio-visual equipment, associated accessories, and services necessary for business operations, software licenses, annual maintenance renewals, ensuring compliance with quality standards, functionality requirements, and cost-effectiveness.
• Monitor and maintain optimal inventory levels of computing devices, accessories, and software licenses. Anticipate demand, coordinate with vendors for timely replenishment, and ensure accuracy of the asset list in compliance with internal policies and procedures.
• Establish and maintain an effective business continuity plan, conduct regular assessments, and implement measures to ensure seamless operations during disruptions.
• Perform risk management to minimise project risks and audit issues.
• Manage tenders, quotations and other procurement processes as well as external vendors.
• Collaborate with teams to design and develop solutions including proof of concept.
• Conduct technical feasibility studies and analyse requirement specifications for new developments and enhancements to business applications.
• Coordinate with the Institute's project teams to address IT related matters at the NUS level. Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or an equivalent field.
• A minimum of 5 years of relevant experience in web project management, stakeholder engagement, completion of at least two (2) Software Development Lifecycle cycles, Windows and Linux Server patching, security vulnerabilities remediation, as well as budgeting and procurement.
• At least 2 years of experience in a business analyst role, demonstrating a comprehensive understanding of business processes and requirements analysis. Knowledge of Java, Spring Framework, C#, ASP.NET, ASP.NET MVC, web programming, and integration tools such as HTML5, CSS3, JQuery, Bootstrap, Rest, JSON and XML would be an advantage.
• Proven expertise in technology integration, project management, or a related role, exhibiting strong problem-so