IT Workplace Support Specialist

About the role

For our Workplace IT team, we are looking for a hands-on Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site.

You act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners.

What You Will Do

• provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services
• handle incidents and service requests via ITSM, including IMACD activities and escalation coordination
• install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)
• support Microsoft 365, Active Directory / Azure AD user and access management
• operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing)
• support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments
• contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms)
• support rollouts, pilots, and refresh cycles in cooperation with central engineering teams
• ensure accurate documentation of solutions, processes, and how tos
• work closely with 3rd level engineering, service providers, and internal stakeholders
• support smaller workplace IT projects and continuous improvement initiatives
• act as a reliable onsite counterpart for central initiatives and standards

What You Bring

• 2–4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments
• strong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• practical experience with hardware support and structured rollouts
• solid understanding of Active Directory / Azure AD and basic Intune tasks
• basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting
• experience working with ticketing and asset processes, SLA oriented mindset
• high service orientation, reliability, structured working style, and clear communication
• German fluent (spoken and written); good English for documentation and support interaction
• ITIL Foundation or comparable certification
• experience in large enterprise environments
• know how around Microsoft Teams Rooms and meeting room technology
• English certification (e.g. Cambridge B2 / C1)