Inside Sales (Short Sea Line)

ID: 582896

Location:

Rhoon, NL

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Inside Sales (Short Sea Line)

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

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As part of its growth and development, CMA CGM Holland is looking for an Inside Sales Officer to join its Short Sea Line Sales team, in the Commercial department.

ABOUT THE ROLE

The Inside Sales Officer develops and manages a customer portfolio in a specified geographic area in accordance with Agency Business Plan Management; sells products and services related to it, while promoting the Group’s image and values. Their overall goal is to grow the business, improve the customer experience and increase the loyalty factor of small and medium sized enterprises (SME’s) through sales.

The key responsibilities of the Inside Sales Officer are divided as such :

Account Management

Manage and grow a portfolio of customer accounts across export, import, and cross-trade activities.

Conduct proactive sales activities via phone and digital sales channels to promote company services and increase revenue.

Execute sales plans in line with customer segmentation, trade strategies, and commercial objectives.

Define customer sales targets in coordination with Trade Management.

Identify market opportunities, follow up on sales leads, and develop new business.

Prepare and submit quotations, mini-bids, and tenders.

Utilize CRM tools effectively to monitor pipeline development, customer engagement, account performance, and overall sales progress

Handle customer inquiries and resolve commercial issues efficiently.

Coordinate and align with internal stakeholders across departments, providing regular feedback and ensuring engagement, collaboration, and customer-focused execution.

CGM-CGM+ (VAS) Selling

Sell Group products and services and Non-Maritime products (such as e-commerce, VAS, intermodal, CEVA) in compliance with the pricing policy

Create transparency on initiatives taken to drive the sales of these products

Finance

Strive to the highest degree of invoice accuracy and ensure that outstanding invoices are paid within agreed timeframe with customer

Manage that valid and updated credit agreements are in place at all times for those customers eligible for credit terms

Assist with dispute solving which is contract/quote/filing related

Performance Monitoring & Reporting

Ensure update of commercial data in the information system

Monitor and follow up on customers performance by using data analytics

Create high quality sales call notes and file them in CRM

Report results, developments and sales activities on a regular basis to Sales Management

SKILLS AND COMPETENCIES

Fluency in Dutch and English, French is a preference.

Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.

Driver’s license

Good communication skills (oral & written)

Customer focused and result driven

Decision quality and problem solving skills

Strong negotiation skills, able to close sales

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge