Sales Operations Manager_NL

Job Summary:

The Sales Operations Manager is responsible for leading the sales operations function, ensuring the sales team operates efficiently by providing administrative, operational, analytical and proposal support. This role bridges sales, marketing, and operations to improve processes, enhance customer experience, and drive revenue growth.

Essentials Functions (Duties & Responsibilities)

• Supports and implements strategic plans to accomplish the Company’s goals.
• Sets performance goals for the team accordingly.
• Collaborates closely with engineering delivery teams and technical compliance teams to ensure that services offered align with market demands and client expectations.
• Collaborates closely with the proposal manager to ensure sales proposals accurately reflect client requests while adhering to the Company’s standard operating procedures.
• Ensures the team demonstrates a thorough understanding of the services offered by the Company and advises on the value proposition and benefits for the team’s assigned clients.
• Assist the CSR to provide clear, complete, and accurate proposals to clients.
• Ensure information in all systems is updated on a regular basis, including customer information, opportunities, contacts, and all sales and client related information.
• Occasionally may participates in tradeshows and or events.
• Manages department personnel, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, and performance evaluations.
• Assigns and allocates work in a manner that utilizes employee’s strengths to efficiently maintain operations.
• Sets clear goals by communicating job expectations, appraising work performance and consistently providing honest feedback to employees.
• Provides employees with resources, training, and support necessary to complete work assignments.
• Develop operations processes and procedures to enhance efficiencies in the department.
• Handles escalated department questions or issues.
• Consistently reviews, approves, and submits administrative work prior to established due dates.
• Models’ behavior consistent with CORE Company values, setting the same expectations for his/her team.
• Performs other duties as assigned

Key Responsibilities:

• Team Leadership
• Manage and mentor the sales support and proposal team
• Set performance goals and monitor team productivity
• Provide training and development opportunities
• Sales Operations Support
• Oversee project processing, pricing, and contract administration
• Ensure accuracy and timeliness of sales documentation and proposals
• Support sales forecasting and pipeline management
• Process Improvement
• Identify inefficiencies and implement streamlined workflows
• Overview and maintain sales procedures and policies
• Optimize CRM usage and data quality
• Cross-functional Coordination
• Act as a liaison between sales, marketing, finance, and customer service + other departments.
• Support product launches and promotional campaigns
• Ensure alignment across departments
• Customer Support
• Handle escalated customer issues related to projects or service
• Ensure where possible through role interaction high levels of customer satisfaction

Required Education and Experience:

• Prior experience supervising, overseeing or directly managing a team of employees is strongly preferred. This is required for the Senior Manager position.
• Must have a valid passport to travel both domestically and internationally

Required Skills/Abilities:

• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint is required.
• Must have excellent interpersonal and customer service skills to adapt communication styles to different situations and individuals.
• Must be able to work independently and with minimal supervision, including navigating unfamiliar situations with ease.
• Must have the ability to handle confidential information in a professional manner.
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