(Senior) IT Executive

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Your Role

Mighty Jaxx is seeking a proactive, detail-oriented, and highly independent (Senior) IT Executive to support and manage our internal IT operations across Mighty Jaxx and its subsidiaries. Supporting a global workforce of over 100 users, you will play a critical role in ensuring the reliability, security, and efficiency of our IT environment.

Based in our Singapore headquarters, this hands-on position requires an individual who can effectively balance end-user support, identity and access management, IT asset governance, infrastructure maintenance, and cross-border project coordination with minimal supervision.

This role is ideal for a technically capable professional who thrives in a dynamic environment and enjoys taking ownership of operational excellence.

Responsibilities

Digital Workplace & User Lifecycle Management

• Administer and support core enterprise platforms, including Google Workspace, Slack, Microsoft 365, and Acronis Backup.
• Manage end-to-end employee onboarding, including user account provisioning, device setup, software licensing, and IT orientation sessions.
• Execute secure and timely offboarding processes, ensuring immediate revocation of system access and proper handling of company data and devices.
• Maintain user access controls and ensure compliance with internal security and governance policies.

End-User Support, Infrastructure & ERP Administration

• Provide responsive Level 1 IT support for end users, resolving hardware, software, network, and workplace technology issues.
• Deliver Level 1 support and troubleshooting for Microsoft Dynamics 365 Business Central (ERP).
• Monitor and maintain office IT infrastructure, including:
• Meraki network environment
• Server room facilities and environmental monitoring
• Office printing systems
• KeyShot rendering server
• Audio-visual and meeting room conferencing solutions
• Escalate and coordinate issues with vendors and regional IT partners when required.

IT Asset Management, Procurement & Vendor Coordination

• Manage IT procurement activities, including hardware purchases, software subscriptions, renewals, and vendor quotations.
• Maintain accurate records of hardware, software licenses, and IT assets throughout their lifecycle.
• Conduct regular audits to ensure software license compliance and proper management of depreciated or retired assets.
• Coordinate with local and international vendors on maintenance activities, operational escalations, and IT project delivery.
• Support regional and cross-border IT initiatives to ensure consistent technology standards across the organisation.

Requirements

• Diploma in Information Technology, or a related discipline.
• Prior experience in corporate IT operations or end-user support.
• Demonstrated experience independently managing IT operations, vendor relationships, asset lifecycle management, and project execution would be a bonus.
• Strong understanding of IT operations, endpoint management, networking fundamentals, TCP/IP, LAN technologies