Spa Manager

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operations & Guest Experience

• Manage the daily operation of the spa and wellness areas, ensuring service delivery is consistent, efficient, polished, and aligned with brand standards.
• Maintain a visible floor presence during peak periods, supporting the team, resolving operational issues, and safeguarding a smooth guest flow.
• Oversee treatment room readiness, facility presentation, ambience, cleanliness, hygiene, and safety standards across front- and back-of-house areas.
• Respond to guest feedback and service recovery matters promptly, escalating complex or sensitive issues to the Spa & Wellness Executive Director/ Director where required.
• Monitor consultation standards, treatment delivery, post-treatment care, retail recommendations, and booking accuracy to strengthen the end-to-end guest journey.
• Conduct regular walkthroughs, quality checks, treatment observations, and operational audits, ensuring corrective actions are completed within agreed timelines.
• Support pre-opening readiness checks, soft-opening rehearsals, and operational ramp-up activities to confirm guest areas, equipment, supplies, and service flows are fully prepared.

Financial & Commercial Management

• Support the Spa & Wellness Executive Director/ Director in managing departmental revenue, expenses, productivity, and cost-control performance against approved targets.
• Review daily revenue, treatment utilisation, therapist productivity, retail conversion, and stock movement, taking practical action to improve performance.
• Manage labour deployment, consumable usage, linen flow, and operating supplies to reduce waste while maintaining service readiness.
• Assist with promotions, treatment packaging, membership activity, and retail initiatives in line with approved commercial plans.
• Contribute operational insights to budgeting, forecasting, menu planning, procurement readiness, and opening ramp-up assumptions.

Sales, Marketing & Brand Representation

• Represent the spa and wellness operation professionally during guest-facing activities, internal activations, promotional events, and hotel initiatives.
• Support Sales & Marketing by providing accurate operational information for campaigns, collateral, digital content, and guest communications.
• Ensure retail displays, treatment menus, wellness programming, and promotional touchpoints are current, visually refined, and commercially relevant.
• Build positive relationships with regular guests, members, hotel teams, brand partners, and suppliers to strengthen loyalty and operational collaboration.
• Assist in the implementation of approved wellness programmes, partnerships, launch offers, and seasonal activations.

People Leadership & Associate Relations

• Lead assistant managers, supervisors, therapists, receptionists, and attendants in day-to-day operations, ensuring expectations are clear and standards are consistently upheld.
• Support recruitment, onboarding, probation reviews, coaching, and performance follow-up in partnership with the Spa & Wellness Executive Director/ Director and Human Resources.
• Prepare and manage rosters, leave planning, daily deployment, break coverage, and task allocation to maintain appropriate staffing levels and service continuity.
• Reinforce grooming, punctuality, communication, professional conduct, and luxury service behaviours through consistent coaching and timely feedback.
• Address minor conduct or performance matters promptly and fairly, escalating formal disciplinary concerns in accordance with company procedures.
• Conduct daily briefings, service huddles, operational handovers, and team communication routines to promote alignment and accountability.

Training & Talent Development

• Ensure all associ