Senior Spa Training Manager

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operations & Guest Experience

• Act as a brand guardian for Spa & Wellness standards, ensuring treatment delivery, consultation, and guest journey are consistent with brand positioning and service philosophy.
• Sustain an active floor presence to observe service delivery, provide in-the-moment coaching, and reinforce standards through ongoing feedback and recognition.
• Have full working knowledge of all treatments and services, with capability to supervise, correct and demonstrate technical tasks to associates as per set standards.
• Demonstrate hands-on expertise with longevity and wellness equipment, including safe set-up, contraindications, treatment parameters, and troubleshooting, to protect guest safety and ensure consistent results.
• Work with Spa & Wellness leadership to align treatment sequencing, room set-up, amenities, and wellness-journey touchpoints, delivering consistent execution across shifts and therapist levels.
• Analyze guest comments and service recovery cases with Spa & Wellness leadership to identify root causes and implement targeted coaching to prevent recurrence and elevate the guest experience.

Financial & Commercial Management

• Align training initiatives with commercial priorities (retail conversion, add-on penetration, program uptake) with the Spa & Wellness Director, and track impact through KPI movement.
• Drive revenue opportunities by training teams in consultative selling, treatment upgrades, and equipment utilization, ensuring confident and ethical positioning of offerings.
• Strengthen retail performance by keeping product knowledge accurate, ensuring launch readiness, and standardizing merchandising talking points and aftercare prescriptions in line with brand guidelines.
• Promote cost discipline and sustainability by training on correct product dosing, linen usage, equipment care, and wastage reduction without compromising the guest experience.
• Coach teams on productivity drivers (treatment timing, room turnover standards, consultation flow) to improve efficiency while protecting quality and personalization.
• Conduct regular compliance and standards audits (treatment quality/sequence checks, hygiene and safety, product/equipment handling, consultation documentation, and guest journey touchpoints), then report findings and drive corrective actions.
• Verify that therapist competencies meet brand standards and regulatory requirements (health & safety, chemical handling where applicable, and equipment safety).

Sales, Marketing & Brand Representation

• Plan and deliver brand and product-house training (new product launches and protocol updates), coordinating with external partners and internal stakeholders to build the annual training calendar.
• Deliver retail training for therapists and receptionists, strengthening product knowledge, benefits education, and ingredient storytelling.
• Prepare the team for marketing and seasonal campaign rollouts through updated service scripts, treatment storytelling, and brand messaging to support confident guest communication.
• Build upsell and cross-sell playbooks with Spa & Wellness leadership for add-ons, wellness programs, memberships (if applicable), and equipment-based services, keeping recommendations aligned to guest needs and ethical selling.
• Equip the team to explain brand differentiators, wellness philosophy, and longevity concepts in guest-friendly language, tailoring communication to different guest profiles and cultures.
• Partner with Marketing to refine digital and on-property storytelling (treatment descriptions, key messages, FAQs), ensuring wellness claims are accurate and guest guidance remains within brand parameters.

People Leadership & Associate Relations

• Use performance revi