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Job Details

About the Role

World Courier, a Cencora company, is a global leader in specialty logistics — trusted by the world's leading pharmaceutical and biotech organisations to move what matters most. From investigational drugs to clinical trial materials, we handle every shipment with precision, care, and an unwavering commitment to the patients who depend on us.

We are looking for two Export Operations Representatives to join our depot team in Bachenbülach, Zürich — both on a full-time, permanent basis.

This is a hands-on operational role at the heart of our Zürich depot, where you'll be responsible for coordinating and executing the export of time-critical shipments across the globe. You'll work closely with airlines, internal operations teams, and customer services — ensuring every shipment departs on time, every time. Full training will be provided, including on our in-house systems, so whilst the environment is fast-paced and regulated, you won't be thrown in at the deep end.

If you have a background in logistics, freight forwarding, or regulated supply chain and you're looking to take your next step in a purpose-driven, international organisation — we'd love to hear from you.

Location: Bachenbülach, Zürich, Switzerland

Salary: Competitive — inclusive of 13th month salary

Working Pattern: Full-Time | Permanent | Site-Based

Working Hours:

• 42.5 hours per week, Monday – Friday
• 8.5 hours per day (excluding a 30-minute unpaid break) on a rotational shift pattern between 07:15 – 18:30
• Occasional weekend work may be required and will be compensated with additional pay

Key Responsibilities

• Review daily shipment booking reports and plan upcoming collections and export bookings accordingly
• Select the most cost-effective and efficient airline for each shipment, drawing on your knowledge of carriers, routes, and geography
• Make airline bookings via online platforms and direct communication, and accurately enter all relevant data into internal systems
• Prepare and label shipments on collection day, ensuring all documentation, pouches, and labels are printed and correctly applied in line with World Courier SOPs
• Monitor shipments to confirm departure and proactively follow up on any exceptions or delays
• Manage export clearance processes and upload final shipping documents into the file management system
• Coordinate the return of empty packaging from inbound shipments, following the same rigorous process as outbound exports
• Liaise with World Courier offices globally to ensure seamless end-to-end coordination
• Support the Operations Supervisor and wider depot team with day-to-day operational tasks as required

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What We're Looking For

Essential

• Experience in logistics, freight forwarding, or a regulated supply chain environment — pharma is a bonus but not a requirement
• A good working knowledge of airlines, shipping routes, and the fundamentals of moving goods internationally
• Strong attention to detail and a methodical approach — accuracy is critical in this role
• Proficiency in MS Office and confidence working with logistics or warehouse management systems
• Fluency in German and English (both written and spoken) — these are the working languages of the role
• The right to work in Switzerland — we are unable to offer visa sponsorship for these positions

Desirable

• Experience working in a GDP or GMP regulated environment
• Knowledge of export clearance processes and customs documentation
• Familiarity with warehouse manageme