Engineer, Customer Quality Assurance

Responsibilities

• Process field claims in a timely manner for resolution
• Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
• Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
• Collaborate with cross-functional teams, contributing to the product FA or characterization
• Provide timely engineering insights including failure analysis, technical reports and presentation
• Handle customer visits and factory audits and product inspection
• Develop & contribute to building knowledge base of degradation from product to material level
• Design tests to detect infant mortality and mid-life product failures

Qualifications

• Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply

Other Information

• Proficiency in Microsoft Office applications.
• Problem-solving and failure analysis of products
• Familiar with statistical analysis method
• Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage
• Active participation in technical reviews to drive business outcome
• Sense of urgency to deliver outcome.
• Strong sense of ownership and self-motivation, work independently.
• Proactive working attitude - hands on approach
• Good time management, able to handle pressure under tight timelines
• Self-management, strong belief in driving for quality and customer satisfaction
• Ability to communicate effectively in English is essential. Additional language capabilities would be beneficial.
• Willing to travel