Principal PS Consultant

locations Germany Frankfurt (Flexible) Virtual Office (Hamburg) time type Full time posted on Posted Today job requisition id JR111370Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Principal Professional Services Consultant

Location: Germany (Hybrid/Remote)

Shape the Future of Customer Experience with AI

At Genesys, we're redefining how organizations connect with their customers. Through the power of AI, cloud technology, and experience orchestration, we help leading brands create more personalized, empathetic, and impactful customer journeys.

We're looking for a Principal Professional Services Consultant to join our EMEA Professional Services team and play a pivotal role in delivering transformational customer experience solutions. In this highly visible role, you'll work with some of the world's most innovative organizations, guiding them through complex digital transformation initiatives and helping them unlock the full value of Genesys Cloud™.

This is an opportunity for a seasoned consultant, architect, or technical leader who thrives at the intersection of customer engagement, cloud technology, and AI innovation.

What You'll Do

As a trusted advisor and lead solution architect, you'll partner closely with enterprise and strategic customers to design, implement, and optimize next-generation contact center and AI-powered customer experience solutions.

You will:

• Lead the architecture, design, and delivery of complex Genesys Cloud implementations for enterprise customers across multiple industries
• Serve as the primary technical authority throughout customer engagements, ensuring solutions align with business objectives, industry best practices, and Genesys strategic recommendations
• Configure, integrate, and deploy Genesys Cloud solutions while driving exceptional delivery quality and customer outcomes
• Collaborate with Project Managers, stakeholders, and customer leadership teams to define project scope, architecture, timelines, and success criteria
• Design scalable integrations with customer ecosystems, leveraging APIs, cloud-native services, and automation frameworks
• Act as a strategic advisor to customers, helping them adopt emerging technologies including AI-powered self-service, agent assist, conversational AI, analytics, and experience orchestration
• Mentor consultants and technical teams, contributing to capability development and delivery excellence across the Professional Services organization
• Proactively identify technical and project risks, providing recommendations and mitigation strategies to ensure successful outcomes
• Contribute to continuous improvement initiatives, knowledge sharing, and the evolution of Professional Services delivery methodologies

What Makes This Role Exciting

• Work on some of the most innovative customer experience and AI transformation projects in EMEA
• Influence the architecture and success of large-scale enterprise deployments
• Partner directly with executive stakeholders and technical leaders
• Be at the forefront of AI-driven customer engagement technologies
• Join a collaborative global team that values innovation, expertise, and continuous learning
• Help shape the future of customer and employee experiences through industry-leading cloud technology

What You'll Bring

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent practical