Operations Manager

About DigiFT:

DigiFT is a next-generation exchange for the tokenization, issuance, distribution, and trading of institutional-grade real-world assets (RWAs). Incorporated in Singapore in 2021, DigiFT was built on a single conviction: that institutional investors deserve access to the world's best on-chain financial instruments, through a platform that meets the regulatory standard they require.

Today, DigiFT is the most comprehensively regulated exchange of its kind — licensed by the Monetary Authority of Singapore as a Recognised Market Operator and Capital Markets Services provider, and regulated by the Securities and Futures Commission of Hong Kong for Type 1 (Dealing in Securities) and Type 4 (Advising on Securities) regulated activities. This dual regulatory standing is rare in the digital assets space, and it is foundational to how we operate.

We sit at the intersection of capital markets and blockchain — bringing institutional-grade asset classes on-chain within a fully regulated framework. Our current product suite spans tokenized money market funds, tokenized gold, private credit and pre-IPO equity access, with coverage continuing to expand.

DigiFT operates as a smart contract-based, non-custodial platform, serving accredited and institutional investors across Singapore and Hong Kong.

Role Description:

We are looking for an experienced and highly driven Senior Operations Manager to lead and strengthen the operational capabilities of our regulated digital investment platform. This role is responsible for overseeing daily operations, building scalable end-to-end processes for new products, governing SOP creation and execution, and driving overall operational risk management for the operations team.

Key Responsibilities:

Operations Management & Settlement

• Lead and oversee daily transaction settlement, reconciliation, operational checks, and platform support activities accurately and within defined timelines.
• Monitor operational performance, data accuracy, exception handling, and issue resolution to ensure smooth and reliable platform operations.
• Review and strengthen operational dashboards, management reports, and ad-hoc data analysis to support business and management decision-making.
• Coordinate with external service providers on settlement, reconciliation, reporting, and operational service matters.
• Provide guidance to the operations team on complex transaction, settlement, customer support, and operational incident cases.

New Product & End-to-End Process Building

• Work closely with Product, Project, Technology, Compliance, Finance, Legal, and Business teams to discuss, design, and confirm end-to-end operational processes for new products and platform enhancements.
• Assess operational feasibility, identify process gaps, define operational requirements, and ensure operational readiness before product launch.
• Support system configuration, workflow design, user acceptance testing, go-live preparation, and post-launch operational stabilization.
• Work with the Technology team to identify, design, and implement AI-enabled operational workflows and tools to improve operational efficiency, capacity, accuracy, and scalability.
• Establish clear operational control points, escalation paths, handover procedures, and support models for new business initiatives.

SOP Governance & Process Excellence

• Develop, review, maintain, and enhance Standard Operating Procedures (SOPs), operational manuals, process maps, and workflow documentation.
• Ensure SOPs are practical, current, clearly owned, and properly executed by the operations team.
• Drive process standardization, automation, AI adoption, and continuous improvement initiatives to improve efficiency, scalability, capacity, and control.
• Ensure operational processes align with internal policies, regulatory requirements, audit expectations, and b