Operations Program Manager

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Operations Program Manager – APAC IFM Contract for BLK

Position Overview

We are seeking an Operations Program Manager (OPM) to oversee programs across the APAC region supporting our Integrated Facilities Management (IFM) contract. You will manage existing programs and drive new initiatives from planning through successful delivery, coordinating and engaging stakeholders and our FM teams across the region to achieve results.

Program Scope

You will manage both region-wide programs and country-specific activities as well as support the overall IFM program across APAC. Program content is diverse and covers the full spectrum of FM operations including hard services, soft services, financials, safety, technology, and people management.

Role Focus

You do not need to be a subject matter expert in every program area. Your expertise lies in successfully managing and delivering programs regardless of scope. You will connect with relevant subject matter experts and formulate effective programs and also engage with the FM teams across multiple countries to get desired results.

Reporting Structure

You will report to the Regional Account Director for the IFM contract and comply with all established processes to ensure smooth progress. Frequently approvals and reports will be needed with internal and client stakeholders.

Key Responsibilities

Program Leadership

Define clear objectives, deliverables, and success metrics for each program

Secure buy-in from internal management and client stakeholders as appropriate

Develop comprehensive program plans, timelines, and budgets

Ensure programs consistently deliver desired results and meet objectives

Coordinate resources across program teams and resolve challenges efficiently

Continuous engagement with the FM teams who are main participants to deliver the desired results

Stakeholder Management

Communicate program status effectively to internal management and clients

Build and maintain strong relationships at all organizational levels

Present information clearly to diverse audiences

Establish relationships with external stakeholders including clients and vendors to enhance program planning and delivery

Manage expectations and navigate competing priorities

Risk and Delivery

Proactively identify risks and develop mitigation strategies

Monitor progress and address issues that threaten program success

Ensure quality standards are met and deliverables are completed on time

Implement corrective actions when programs deviate from plan

Budget Management

Determine budget requirements and obtain necessary approvals

Manage program budgets and track expenditures against forecasts

Report on financial performance with accuracy

Identify and implement cost-saving opportunities without compromising quality

Continuous Improvement

Capture lessons learned and apply insights to future programs

Recommend process improvements to enhance program delivery

Stay current with industry best practices and emerging trends in facilities management

Support for overall IFM program

Preparation of periodical reports and presentations

Team engagement

Consistency across the region through processes

Required Qualifications

Education and