Senior Project Manager

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Project Manager manages complex client projects across IT infrastructure, cybersecurity and emerging technology domains. Project management responsibilities include end-to-end coordination and completion of projects on time, within budget and within scope while integrating security best practices and AI-driven methodologies throughout the project lifecycle.

This role oversees all aspects of large-scale technology projects, sets strategic deadlines, assigns responsibilities across cross-functional teams, and monitors progress toward successful delivery. The Project Manager leads technical teams to develop comprehensive project execution plans and is accountable for customer satisfaction (CSAT), resource scheduling, project tracking, risk management, delivery quality, financial management (P&L) and cross-team collaboration.

When involved in engagements, the Project Manager leads and articulates the project management framework and methodology that meets customer requirements. This includes preparing engagement materials (project delivery sections, statements of work, assumptions, risk mitigation strategies), presenting project delivery scope and value propositions, responding to project clarification queries and facilitating governance processes.

Key Responsibilities:

Project Delivery & Execution (~70%)

• Lead end-to-end delivery of complex IT infrastructure, security and technology transformation projects from initiation through closure, managing scope, schedule, budget, quality and risk
• Develop comprehensive project plans, milestones, risk registers, governance frameworks, and change management strategies in consultation with stakeholders, business users, architects and technical teams
• Manage daily project execution including deployment, migration, testing, integration and implementation activities
• Control project scope and implement robust change control mechanisms to manage dependencies and critical paths ensuring timely delivery
• Oversee project financials including profit and loss (P&L), forecasting, budget compliance and resource allocation across internal teams, vendors and subcontractors
• Coordinate procurement / integration of hardware, software, testing across stakeholder groups spanning business, technical and management domains
• Proactively escalate issues such as project overruns, scope creep, integration challenges and resource constraints to project directors and steering committees
• Review and ensure all project documentation complies with customer requirements, quality management processes, industry standards and regulatory procedures
• Define project resource needs (hardware, software, human resources, logistics), conduct activity progress reviews and execute implementation evaluations
• Lead team planning, task delegation, performance tracking, coaching, mentoring and performance management activities
• Perform proactive review of contracted services in accordance with KPIs and compliance requirements toward completion criteria with zero negative client experience
• Support business development efforts through opportunity identification, change request development, and active participation in pre-sales activities

IT Security (~30%)

• Manage deployment and integration of enterprise security technologies including firewalls, VPN, IDS/IPS, SIEM, DLP, endpoint protection and related infrastructure
• Ensure project compliance with client cybersecurity policies, industry frameworks (ISO 27001, NI