Sr Manager, Operations Analytics Unit

Family Group: Administration

Job Description:

We are looking for a Senior Manager, Operations Analytics Unit (OAU) to play a key role in shaping how our hospital uses data to advance operational intelligence across the hospital. This role is ideal for someone who enjoys solving complex problems, building scalable solutions, and influencing decisions at both the operational and senior management levels – someone equally comfortable writing code and presenting insights to leadership.

The Challenges

Design and implement robust dashboards, and reporting systems to ensure timely and comprehensive visibility of operational and performance metrics across the hospital

Apply analytics and modelling techniques to optimise patient flow, capacity planning, and access to care

Develop automated monitoring and early warning systems to track key performance indicators, surface performance deviations, and enable proactive operational management

Conduct in-depth descriptive and diagnostic analyses — including trend analysis, correlation identification, and root cause investigation — to provide management with a rigorous understanding of operational performance drivers

Lead digitalisation and automation initiatives using tools such as SQL and Python to enhance workflow efficiency

Identify operational gaps and implement scalable, data-driven solutions across departments

Translate complex analytical findings into clear, well-structured reports and presentations, communicating insights and recommendations effectively to senior leadership and cross-functional stakeholders

Partner with cross-functional teams (operations, finance, clinical, IT) to support decision-making and strategic planning

Drive adoption of a data-driven culture and build analytics capabilities across the organisation

Lead projects end-to-end and mentor junior team members to strengthen team performance

Requirements

Bachelor’s degree in Data Analytics, Computer Science, Statistics, Healthcare, Business, or a related discipline

At least 5 years of relevant experience in analytics, operations, or healthcare environments

Strong proficiency in SQL and working knowledge of Python for data analysis and automation

Experience with data visualisation tools (e.g. Tableau) and large datasets; familiarity with healthcare systems is an advantage

Strong analytical and problem-solving capabilities, with ability to distil complex data into meaningful insights and recommendations

Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders

Proven ability to manage stakeholders and work across teams in a complex environment

Experience in project management and driving process improvements or digital initiatives

A high degree of initiative, professional maturity, and the ability to perform effectively in a dynamic and fast-paced environment