Product Manager - Return & Refund, Regional Operations

Department Product Management LevelEntry Level LocationSingapore The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team: As a Product Manager for Return and Refund, you will be developing a deep understanding of the eCommerce post-purchase flow. You will be involved in the development of innovative solutions to provide a seamless journey for our buyers and sellers, such as designing new after-sales solutions for our buyers, using advanced AI-driven product solutions to establish an efficient and fair judgment process, etc. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.Job Description:* Understand business direction and goals, align priorities and requirements with business teams and local markets

• Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
• Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
• Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
• Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
• Take ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
• Explore advanced AI-based solutions in Return & Refund workflows and strategies Requirements:* Bachelor's degree in any field, preferably in Artificial Intelligence, Computer Science, Business Analytics, Information Systems, Engineering or equivalent
• 1-3 years of experience in e-Commerce or product management will be advantageous
• Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
• Good interpersonal skills and comfortable engaging stakeholders from both regional teams and local markets
• Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
• Adaptable, open-minded, and thrives in a dynamic environment
• Frequent user of AI tools