Manager, Platform Engineering

Job Description The Manager, Platform Engineering leads a mission‑critical team responsible for platform engineering, life cycle management, reliability, and Tier 3 operations excellence across StarHub’s enterprise service platforms. This role provides both technical leadership and operational oversight, ensuring that life cycle engineers and Tier 3 engineers collaborate effectively to deliver secure, stable, scalable, and high‑performing services to enterprise and government clients.

Accountabilities

• Own the end‑to‑end architectural standards, design principles, and technology roadmap for all supported platforms.
• Ensure proactive lifecycle planning, structured upgrades, observability, performance management, and long‑term platform resilience.
• Oversee Tier 3 operations to ensure incidents are resolved quickly, problems are eliminated at the root, and changes are implemented reliably and securely.
• Plan upgrades, patches, improvements, and technology refreshes to keep platforms healthy and up‑to‑date.
• Ensure new platforms, features, or major changes are tested, well‑documented, monitored, and fully supportable before moving from pre-prod to live.
• Serve as the technical escalation point for cross‑team collaboration and vendor engagement, ensuring high engineering and service quality

Responsibilities

• Strengthen the skills of the life cycle engineers and Tier 3 engineers in troubleshooting, automation, documentation, and platform ownership
• Guide the team in resolving major incidents, identifying the true root cause, and implementing lasting improvements.
• Review and approve significant changes, ensuring they are well‑planned, low‑risk, and properly tested with clear back‑out plans.
• Ensure observability, capacity and performance management capabilities to act before issues arise.
• Confirm that documentation, runbooks, monitoring, support models, and acceptance criteria are in place before any major launch, upgrade or change.
• Ensure the team keeps system configurations, documentation, diagrams, and operational materials accurate and up to date.
• Identify recurring gaps in tools, processes, or designs and lead targeted improvements that boost reliability and efficiency.

Qualifications

• 8-10 years in Systems Engineering, Architecture, or Operations roles in telecommunications or service provider environments.
• Proven leadership experience managing multi‑disciplinary technical teams.
• Strong hands-on technical foundation in Linux, Redhat, VoIP/SIP, TCP/IP, and in Web, SCB, and network security.
• Troubleshooting experience in VoIP call routing, call quality, and signalling issues, supported using diagnostic tools (e.g. SIPp, Wireshark).
• Experienced in incident management and stakeholder communication during outages and major incident management.
• Experience working with complex call flows and integrations using Cisco BroadWorks / WebEX is an advantage.
• Excellent communication, interpersonal, and decision‑making skills

We regret that only shortlisted candidates will be notified.