IT Support Engineer

Description

About Vintage.com At Vintage.com, we're building Europe's most trusted platform for pre-loved items.

Technology plays a critical role in everything we do—from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe.

We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business.

The Role This is a hands-on role supporting colleagues across our offices, warehouses and remote teams.

You'll be responsible for resolving technical issues, managing devices and user access, supporting warehouse technology, and helping us continuously improve how IT operates across the business.

You'll work closely with teams in the UK and Europe and have the opportunity to contribute to infrastructure improvements, new technology rollouts and operational projects.

What You'll Be Doing

• Providing 1st and 2nd line support across the business
• Managing laptops, mobile devices and user accounts
• Supporting Google Workspace and Microsoft 365 environments
• Troubleshooting hardware, software and networking issues
• Supporting warehouse technology including scanners, printers and handheld devices
• Delivering onboarding and offboarding processes
• Working with third-party vendors and technology partners
• Maintaining documentation and improving support processes
• Supporting IT projects and new technology implementations

What We're Looking For

We're interested in people who enjoy solving problems, supporting colleagues and taking ownership.

You'll likely have:

• Experience in IT support, service desk or IT operations
• Experience with Google Workspace, Microsoft 365 or similar cloud platforms
• Knowledge of device management and endpoint support
• Experience troubleshooting networking, hardware and software issues
• Strong communication and customer service skills
• The ability to prioritise effectively in a fast-paced environment

Experience in warehousing, logistics or e-commerce environments would be beneficial but isn't essential.

Why Join Us?

• Be part of a growing international business
• Work across multiple European locations
• Gain exposure to infrastructure, operations and project work
• Help shape the future of IT within a scaling organisation
• Join a business with a clear purpose and a commitment to sustainability

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: **To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing