Regional Ecommerce Operations Coordinator

How You Will Make An Impact Reporting to the Regional Ecommerce Operations Assistant Manager, you will assist in end-to-end operations of both Cartier Ecommerce (Ecom) Operations and Staff Sales Process in SEAO region.

Your Key Responsibilities Include Staff Sales Order Management

• Act as the primary point of contact for all internal staff purchases across SEAO
• Manage end-to-end fulfilment of orders for all staff sales
• Handle staff inquiries on stock availability, delivery lead time
• Manage stock transfers between networks and markets to fulfil staff sales orders
• Coordinate with logistics and warehouse team for final mile deliveries
• Maintain accurate records in SAP to ensure all pricing, discounts and shipping details are correctly applied
• Work with HQ on catalogues and prices updates and ensure accuracy across all markets

E-Commerce Sales Order Management

• Support daily Ecom operations by handling delivery inquiries and ad-hoc requests from CRC
• Coordinate with warehouse and logistics to ensure timely dispatch and delivery
• Manage packaging replenishments across markets according to their needs
• Monitor and manage stock transfers from other networks to fulfil Ecom firm orders
• Create purchase orders for HQ and monitor delivery to ensure timely receipt in SEAO
• Maintain accurate inventory on all platforms, especially for markets with manual flows to ensure stock optimization on the websites
• Proactively monitor automated workflows to prevent bottlenecks

Data Integrity & Reporting

• Maintain meticulous records of all transactions and operational KPIs
• Update weekly and monthly reports on order volumes, and statuses of open orders
• Identify bottlenecks and propose improvements to workflows

Your Profile/Key Skills

• 1 to 3 years of experience in e-commerce operations, supply chain or related functions, with experience managing regional scope
• Familiarity with ERP systems (SAP) and e-commerce backend is a significant advantage
• Strong organizational skills, including multitasking, planning, and prioritization
• Good interpersonal and communication skills (verbal and written)
• Exhibit excellent attention to detail and apply structured approach to problem-solving
• Resilient under pressure and skillfully handling competing deadlines
• Able to collaborate with diverse stakeholders across functions