Sr. Tech Operations Engineer, Manufacturing Operations

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking a highly analytical, driven, and experienced Mfg Ops Engineer to manage contract manufacturing vendor relationships and drive operational excellence in our high-velocity manufacturing operations. In this role, you will lead the end-to-end strategic partnership with vendors providing critical design, development, manufacturing, and integration services for AWS servers and rack integration. You will be responsible for optimizing vendor performance across cost, quality, capacity, delivery, compliance, and sustainability while ensuring efficient manufacturing capacity and timely delivery of products to AWS data centers globally.

As a Tech Ops Engineer, you will act as the primary point of escalation for all vendor-related issues, manage material flow and logistics, and drive continuous improvement initiatives. This role requires exceptional leadership in delivering detailed plans to execute complex rack build deployments while collaborating with cross-functional teams including hardware engineering, supply chain, quality, lifecycle management, operations, compliance, and sustainability.

Key job responsibilities

Vendor Management & Operational Excellence

Day-to-day management responsibility for high-velocity assembly operations

Act as point of escalation for all vendor-related issues including production, engineering, business continuity planning, and quality

Manage vendor operational excellence through data-driven metrics and continuous improvement activities

Lead quality defect evaluation and internal escalation/coordination for complex corrective and preventive actions (CAPA)

Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner

Manage multi-discipline hardware development teams across CM/OEM/ODM vendors

Supply Chain & Materials Management

Manage material flow and logistics to enable manufacturing execution

Deep dive and solve supply chain blockages that affect rack delivery SLAs

Analyze production schedules and demand forecasts, ensuring customer requirements are met while maximizing site utilization

Drive material reuse opportunities, improving AWS's overall circular supply chain

Lead and orchestrate the flow of materials, testing scripts, and BOM deployment at manufacturing sites

Process Improvement & Engineering

Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure

Own process engineering optimization and cost reduction initiatives for sustaining projects

Guide best practices on manufacturing including process control, line optimization, tool effectiveness, and repeatability & reproducibility (R&R)

Propose design changes that will enhance product sustainability

Evaluate product Engineering Change Orders (ECOs) and drive multi-system process and system changes

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