Business Analyst

Job Description Job Description Role Mission: We are looking for a Senior Business Analyst to join our Delivery & Business Enablement (DBE) team, supporting StarHub’s Consumer Journeys across the Digital Experience Platform (DXP).

You will lead the end-to-end requirements lifecycle — from business discovery and stakeholder alignment to supporting solution definition and post-release validation — ensuring delivery teams are enabled with high-quality, testable, and traceable requirements.

You will play a critical role in shaping digital journeys for key consumer platforms such as the StarHub App and eShop, with a focus on self-service, digital onboarding, usage insights, billing, support, and renewals.

Responsibilities:

• Lead engagement with Consumer Journey Owners and Product Managers to gather strategic business needs
• Translate journey objectives into well-defined functional, non-functional, and data requirements
• Define epics, user stories, process flows, and acceptance criteria in Jira/Confluence
• Ensure documentation traceability from requirement through design, development, and testing
• Drive quality and completeness in backlog readiness across squads
• Partner with QA/QE to define UAT test cases and align test coverage with business intent
• Review and triage defects to validate alignment with requirements and acceptance criteria
• Facilitate sign-off processes for requirements, test outcomes, and post-release validation
• Partner with Journey Owners, CX leads, UX/UI designers, Solution Designers, QA/QE, TPMs and DevOps teams
• Support sprint ceremonies, release planning, and grooming sessions to ensure timely, aligned delivery
• Participate in solution walkthroughs and change impact analysis across multiple domains

Qualifications Minimum Profile/ Track Record:

• 6–10+ years of experience in business analysis or requirements management roles, with proven track record supporting digital consumer platforms (mobile/web) in agile delivery environments
• Bachelor’s or Masters degree in Business, Information Systems, or related field.
• Agile (e.g. SAFe, CSM) or BA certifications (e.g., CBAP) preferred.
• Strong familiarity with backend systems such as CRM, billing, identity, and integration layers
• Hands-on experience with Jira, Confluence, and process modeling tools
• Experience documenting digital journeys, mobile/web self-serve features, or customer portals
• Experience within the telecommunications sector or large-scale customer-facing platform programs is a plus