General Administrator (25%)

Who We Are Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform.

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting The Role We are looking for a reliable, hands-on General Administrator to take ownership of daily office operations and facilities coordination in a 25% role (morning presence, 5 days per week).

This person ensures the office runs smoothly, remains organised and welcoming, and supports light finance administration. The role requires visible in-office presence and proactive ownership of operational details.

Responsibilities In this role, you will be responsible for the following: *

Finance & Administrative Support

• Check the mailbox and scan relevant documents
• Support light bookkeeping tasks
• Facilitate office support as needed

Office & Facilities Management

• Ensure daily office readiness (kitchens, meeting rooms, shared areas)
• Oversee printers and shredders (paper, toner, functionality)
• Maintain tidy and organised kitchen areas
• Manage consumables (coffee, paper goods, supplies)
• Coordinate minor repairs and facility issues
• Liaise with external service providers
• Coordinate and facilitate sub-tenants’ requests

People & Culture Logistics

• Organise simple in-office initiatives
• Support light internal events and engagement activities
• Help foster a welcoming, professional atmosphere
• Note that the scope of responsibility is operational and coordination-focused; not full accounting ownership.

Working Model

• Workload: 25%
• Schedule: 5 mornings per week (approx. 2–2.5 hours per day)
• Location: Fully on-site
• Visibility: High visibility operational role

Requirements

• Strong organisational and coordination skills
• High attention to detail
• Comfortable working independently
• Confident interacting with vendors when needed
• Reliable and punctual
• German language skills is a plus

Personal Attributes

• Self-motivated and proactive
• Service-oriented mindset
• Practical and hands-on
• Structured and dependable
• Eager to be present in the office every weekday morning

You Are Motivated By

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations. You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate.

The Team What you can expect from us Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaborat