IT Field Service Engineer

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

Do you enjoy helping colleagues get the most out of their IT environment and do you want to play a key role in supporting critical laboratory operations? At Eurofins, you’ll have the opportunity to make a direct impact by ensuring reliable, secure, and efficient IT services across multiple locations.

As an IT Field Service Engineer, you provide hands-on technical support to business users on-site, promote Eurofins IT best practices, and collaborate with IT teams on daily operations and projects. You work closely with Infrastructure teams and report into the IT organization, contributing to a stable and compliant IT environment.

In this role, you support users with hardware and software issues, ensuring fast and effective resolutions. You collaborate with colleagues across IT and ensure projects are delivered smoothly with minimal disruption to forensic (business) operations. You will be based in Maastricht, with regular travel to support our offices in Bruges, Cologne, and Amsterdam. Travel to these locations is required on a monthly basis.

Key responsibilities

Customer & Stakeholder Engagement

• Deliver a professional, customer‑focused service to laboratory staff and business users.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Build positive working relationships with site staff and IT colleagues.

Field Support & End‑User Services

• Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.

Incident & Request Management

• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
• Support Priority 1 and Priority 2 incidents when required, including out‑of‑hours support where agreed.

Site & Operational Support

• Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
• Assist with IT rollouts, refresh programmes, and site‑based changes.
• Support basic network tasks at site level (patching, connectivity checks, device swaps).

Asset & Compliance Management

• Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
• Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
• Support audit activities where required, including evidence gathering and validation.

On Call & Out of Hours Support

• Participate in the IT Infrastructure on call rota,