Senior Specialist, HR Operations

Job Summary

The Senior Specialist, HR Operations will manage and continuously improve HR operational processes to ensure accurate, compliant and timely delivery of HR services across the organisation. The role is responsible for execution and governance of HR transactions, onboarding and offboarding, HR data integrity, HR systems administration, payroll and benefits coordination, and supporting HR policy implementation. The post-holder will work closely with HR Business Partners, payroll, IT and business stakeholders to drive process efficiencies, maintain high service levels and provide reliable reporting to support decision-making.

Azad Properties & RED Malls are looking for a highly experienced and detail-oriented Senior Specialist, HR Operations to join our HR team.

Reporting to the HR Director, the successful candidate will manage and continuously improve HR operational processes to ensure the accurate, compliant and timely delivery of HR services across the organisation.

The role will be responsible for employee lifecycle administration, government relations platforms, HR systems, payroll and benefits coordination, employee data governance, Saudization, reporting and continuous process improvement.

Key Responsibilities

• Manage the full employee lifecycle, including onboarding, transfers, promotions, secondments, contract renewals and offboarding.
• Deliver a structured onboarding experience by coordinating employment documentation, medical examinations, induction, system access, employee IDs, equipment and mandatory requirements.
• Manage employee transactions through Qiwa, GOSI, Muqeem and other relevant Saudi government platforms.
• Handle employment contracts, employee transfers, profession changes, work permits, Iqama renewals, exit/re-entry visas and final exits.
• Maintain accurate employee records and ensure the confidentiality, completeness and integrity of HR data and personnel files.
• Manage HR data governance by conducting regular audits, identifying data discrepancies and ensuring accurate updates across HR systems.
• Administer and support HR systems, particularly SAP SuccessFactors, including Employee Central transactions, workflows, reporting, user support, system testing and data updates.
• Coordinate with Payroll to ensure accurate and timely processing of salaries, allowances, deductions, overtime, leave, statutory contributions and final settlements.
• Investigate and resolve payroll discrepancies and employee payroll-related queries.
• Administer employee benefits, medical insurance, leave and attendance processes, including employee enrolments, deletions and benefit updates.
• Manage company-wide business travel arrangements, including flight bookings, ticket amendments, cancellations and coordination with travel agencies.
• Monitor the organisation’s Saudization and Nitaqat status, identify opportunities to increase localisation rates and ensure compliance with government requirements.
• Identify, apply for and maximise the organisation’s benefit from HRDF and other government employment and localisation support programmes.
• Ensure full compliance with the Saudi Labour Law, government regulations, internal controls, company policies and audit requirements.
• Develop, implement and maintain HR policies, standard operating procedures, workflows and process documentation.
• Prepare regular HR reports and dashboards covering headcount, turnover, joiners, leavers, Saudization, employee movements, absence and HR data-quality indicators.
• Lead HR process improvement, digitalisation and automation initiatives to improve efficiency, service quality and cost effectiveness.
• Support HR projects, system implementations, process redesigns and organisational change initiatives.
• Provide first-line guidance to employees and line managers regarding HR policies, systems, benefits and operational procedures.
• Manage HR service providers, including medical insurance providers, medical