Advisory Solution Consultant, Core Business Solutions

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description What you get to do in this role:

Become the subject matter expert on CBS solutions. ServiceNow CBS solutions include HR Service Delivery, Health & Safety, Workplace Service Delivery and Legal Service Delivery.

• Discover and qualify customers’ business challenges
• Deliver best-in-class product demonstrations to customers and products, in-person and virtual, to address customers’ requirements and business issues
• Handle product feature, functional and technical questions from customers, Alliance Partners and ServiceNow teams
• Respond to Request for Information/Proposal documents
• Build relationships with key stakeholders, such as HR Directors, Chief Human Resource Officers (CHROs), Corporate Service Directors and work with them to shape their digital transformation journey
• Articulate the value proposition of ServiceNow Employee Service Delivery, and share how ServiceNow customers are leveraging ServiceNow to deliver an enhanced employee experience to their workforce
• Collaborate with implementation team and/or Alliance Partners to deliver success for customers
• Stay current on competitive analysis, understand and articulate differentiators between ServiceNow and its competitors.
• Work with Product Management team to shape the future of the ServiceNow products with new features that will address customer needs
• Help develop, contribute and execute on sales campaigns focused on Employee Service Delivery
• Build your profile as a trusted-advisor by supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc...
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
• Opportunity to mentor/coach field Solution Consultants by enabling them in capabilities of the Employee Service Delivery and best practices

Qualifications In order to be successful in this role, we need someone who has:

3-5+ years of experience in

• Solution Consulting experience in ERP or Human Capital Management systems (SaaS experience is preferable) and/or
• Service Delivery experience and/or
• HR, Workplace or Legal transformations (system implementations, org change management etc.)
• Proven Pre-Sales skills: excellent communication skills in writing, speaking and presenting
• Experience in communicating with both business decision makers and technical decision makers
• A high degree of energy, drive and is passionate about evangelising our capabilities & success internally and externally
• Organised and detail-oriented
• Team-player and great collaborator – experience working with cross-functional teams like Sales, Marketing, Product Management, Alliance Partners, etc to drive results
• Quick learner – someone who exhibits ability to learn new technology and grasp new concepts quickly and efficiently
• Agile, results-oriented with creative problem-solving skills
• Self-starter – ability to effectively complete tasks and projects with minimal supervision
• Proficiency of the ServiceNow Platform is advantageous

Additional Information Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required