Senior Manager, People Science

Company Description About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description Get to Know the Team

This role is part of the Office of Organisational Capabilities (OCO) team that supports Grab’s Chief Organisational Capabilities Officer.

The OCO team collaborates with and supports two main teams, with this role primarily focused on the former:

• People Team, comprising our Corporate Real Estate and Security Team (CREST), Grabber Technology Services (GTS) and People Operations (Pops). This allows the OCO team to work at the intersection of all three domains that an employee (our Grabbers) experience and therefore influence their performance - physical, digital and people
• Public Affairs

Get to Know the Role

The role of Senior Manager, People Science is a critical one in enabling Grab to achieve the People North Star of increasing productivity advantage by

• Strengthening the motivation of our Grabbers
• Increasing their skills
• Reducing “blockers” that get in the way
• Optimizing our costs across the People Team

To do that, the individual will be responsible for going beyond analysing and reporting "what happened" to predicting "what will happen" and providing insights on "what should we best do about it now."

The Critical Tasks You Will Perform

The work will be dynamic and challenging in driving transformational change for the People team, requiring a strategic mindset combined with strong execution and technical capabilities. You will be responsible for:

• Democratising data insights and analysis - ensuring that different user groups have access to the People data but more importantly, the insights they need, and are able to self-serve on analysing them. This includes

  • Solving for automation, data access, stability and hygiene together with our People Data Warehouse team in a way that is scalable and sustainable for Grab (e.g., solving for data access rights upstream to allow for secure and relevant people data access)
  • Building the right platforms and tools to enable these users to gain timely insights and pursue deeper analysis (e.g., transforming existing People Impact Card from data summaries into automated newsletters and just-in-time nudges anchored on People Team North Star with actionable insights, leveraging the existing portfolio of internal tools such as Cortana and Valet to enable democratised analysis of our people data)
  • Developing new products that enable teams to drive the people changes we want, act on insights along that journey while adding to our People Data Warehouse (e.g., work redesign product that can allow individual Grabbers to redesign their own roles, as well as help org leaders and Pops business partners drive top-down process and corresponding org redesign based on AI’s impact on tasks and activities)

• Guiding forward-looking People actions - generating predictive insights against our North Star (e.g., flight risk and skill growth rate for “Skills” or signals of disengagement for “Motivation”, or People Team costs-to-serve as part of “Cost”) to enable proactive actions, while transforming complex data sets into digestible executive "narratives" that enable decision-making for Exco and the People Team leaders

Qualifications

We are looking for someone who is both a strategic and detail-oriented hands-on leader and brings the following skills:

Transformative leadership

• Strategic and critical thinking: Ability to envision the future state of the organisation, define the changes required and chart th