Student Service Executive (Full-time, Onsite)

Student Services Executive

at Singapore's leading AI training provider
Full Time | Singapore | Student Services | Onsite

The opportunity

A program can have great content and great trainers - but if the experience around it is poor, learners feel it. At Vertical Institute, we have trained over 50,000 professionals and built a reputation on the quality of what we deliver. The Student Services Executive is the person who protects and elevates that reputation at every touchpoint.

This is not a passive support role. You will own the learner journey end-to-end - from the moment someone enrolls to the day they receive their certification - and you will have the authority and the mandate to make that journey exceptional. We are looking for someone who takes genuine pride in getting the details right and moves fast when something needs fixing.

We do not hire for compliance. We hire for ownership. If you are the kind of person who notices a problem before anyone else does and fixes it without being asked, this role was built for you.

What you will down the learner journey

• Manage every stage of the learner lifecycle - enrolment, onboarding, program coordination, and certification - with precision and care.
• Be the primary point of contact learners trust. Handle queries across phone, email, WhatsApp, and CRM with warmth and follow-through.
• Provide platform support and resolve technical issues quickly, so learners stay focused on learning, not troubleshooting.

Keep operations airtight

• Coordinate program schedules, trainer logistics, and venue arrangements so every session runs without a hitch.
• Maintain accurate attendance, enrolment, certification, and claims-related records supporting SSG, TPG, and other funding requirements.
• Prepare and submit training claims (e.g. TPG/SSG grant claims), ensuring documentation accuracy, compliance, and timely processing.
• Spot gaps in the process before they become problems, and propose practical improvements to how we operate.

Build the learner community

• Collaborate with the Marketing team on learner engagement initiatives, alumni communications, and community activities.
• Represent Vertical Institute's values in every interaction - someone who makes learners feel they are in good hands.

What we look for

Background matters less than character. The following traits define people who do well in this role:

• Experience in customer service, student support, or any environment where you were the person people turned to when something went wrong.
• Prior experience handling training administration, including TPG/SSG claims submission and grant-related documentation (strong advantage).
• A natural organizer - someone who keeps multiple moving parts under control without needing to be reminded.
• Clear, warm communicator in writing and in person. You represent the company in every message you send.
• Comfortable working across tools - Microsoft Office, Google Workspace, CRM platforms, and whatever comes next.
• Willing to be present when learners need you, including occasional weekends when programs are running.
• Minimum Diploma or equivalent academic qualification.

Why this role

Real ownership

You will not be managing a ticket queue. You will own the learner experience for a program portfolio and be accountable for its quality.

Fast growth

We promote from within. Team leads and operations managers in this company started in roles like this one.

Work at the frontier

You will be embedded in Singapore's AI upskilling movement - working alongside professionals who are serious about where technology and education are headed.

A team worth joining

Tight-knit, mission-driven, and direct. We move fast, we care about doing the work well, and we look out for each other.

About Vertical Institute

Vertical Institute is Singapore's leading AI and technology training provider. We are a SkillsFuture Singapore (SSG) Registered Training Provide