T&T Senior Manager - Operations, Industry & Domain Solutions (FSI) - SG

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T&T Senior Manager - Operations, Industry & Domain Solutions (FSI) - SG

Date: 19 Jun 2026

Service Line / Portfolios: Engineering, AI & Data

Location:

Singapore, Singapore, SG

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Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

Front office / sales and service transformation

Omni-channel customer journey and experience design

Operating model transformation

Digital enablement and platform implementation

You will support Deloitte and client’s business growth by:

Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design

Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.

Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates

Using tech, human-centered design thinking and innovative approaches to solve business needs.

Participating in team problem solving efforts and offer ideas to solve client issues.

Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.

Conducting relevant research, data analysis, and create reports.

Maintaining responsibility for quality, completion, and accuracy of work products.

Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.

Assisting in proposal development, as requested.

Actively expanding consulting skills and professional development through training cou