Implementation and Service Specialist

Making Construction Better The role of the Implementation & Service Specialist (ISS) is to manage the execution phase of the solution selling offering (ON!Track, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate the customer experience. In this role you will also growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

What You'll Do

• Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
• Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
• Demonstrate consultative selling; convince customers that they have a need for a product or service
• Demo Hilti products and services in person, face-to-face, with customers
• Train the customer on Hilti Tool Service Solutions at all levels of the company
• Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies
• Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
• Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
• Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long-term customer engagement
• During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
• Represent Hilti in customer’s project meetings and follow-up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
• Additional duties as assigned

What You’ll Bring

• Strong communication skills
• Willingness to perform physical tasks (e.g., applying stickers, cleaning tools)
• Background in IT/MIS
• Customer service experience
• Strong interpersonal skills
• Logistics background
• 2–3 years of relevant experience
• Based in Riyadh

What’s In It for You

• A culture combining autonomy and teamwork.
• Extensive training, development, and career mobility.

Recognized 3rd place in KSA 2026“Great Place to Work”, with growth opportunities nationally and internationally.

Why Hilti Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.