Breakfast Manager H/F

About us

Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.

Mission

• Take reservations and welcome guests during breakfast and meal services.
• Advise guests and take orders, taking into account their specific requests and preferences.
• Contribute to the development and delivery of a trendy restaurant concept.
• Ensure effective communication between the front-of-house and kitchen teams, as well as with all hotel departments.
• Monitor the working environment and ensure cleanliness and hygiene standards are maintained.
• Supervise the teams and provide training in accordance with service standards.
• Support the Restaurant Manager in their day-to-day responsibilities.
• Monitor the quality of service and ensure the highest level of guest satisfaction.

Profile

• Higher education or professional training in hospitality/restauration (CFC, CAP-BEP, BAC PRO) or a hotel management school.
• Minimum 2 years of experience in a similar role within a 5-star luxury property or the yachting industry.
• Fluent in French and English; a third language is an asset.
• Excellent knowledge of service protocols and standards.
• Impeccable presentation and excellent interpersonal skills.
• Highly organised, rigorous and proactive.
• Natural sense of hospitality and service for a high-end clientele.
• Strong commercial and upselling skills.
• Strong leadership and empowerment skills to effectively lead and develop teams.