Implementation Specialist Coordinator - Temporary

About Incision

Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and supported.

At Incision, we help hospitals improve how perioperative teams access knowledge, learn, and perform. Incision Assist helps surgical teams work with greater confidence and consistency by providing instant access to the information they need before and during procedures. Through MySPD and Academy, we support sterile processing and perioperative professionals with practical, accredited education that strengthens knowledge and performance across the surgical pathway.

Today, hospitals in more than 20 countries use Incision to onboard staff faster, preserve critical knowledge, strengthen team collaboration, and improve operational performance.

Working at Incision

• Impact & Quality: We strive for innovation and excellence in everything we do.
• Learning & Growing: We share knowledge, learn from one another, and continuously develop ourselves.
• Collaboration: We work together, support each other, and celebrate our successes as one team.

Why we're hiring

We are entering an exciting new phase of growth across the BeNeLux market. As adoption of Incision Assist accelerates, we are investing heavily in product innovation, AI-powered knowledge delivery, and expanding our commercial presence in one of the world's most competitive healthcare technology markets. As an Implementation specialist coordinator, your main goal is to ensure smooth and successful customer implementations, driving implementations of Assist and satisfaction through proactive management of project activities and relationships. You act as a bridge between the client’s operational team and internal stakeholders, facilitating change and knowledge transfer to maximize customer outcomes.

Your role

• Preparation & Project Planning
• Create and follow clear project plans with timelines for the client.
• Act as the main contact person for the hospital during implementation.
• Translate user needs into product improvements.
• Participate in projects for technical improvements, implementation speed-up, and quality improvements.

2. Customer Onboarding & Implementation

• Manage clients by implementing and building new organizations in the CMS.
• Stay closely in contact with the key-users & project lead during implementation.
• Escalate blockers to the CSM when needed.
• Give frequent project updates to the CSM.
• Attend client and internal meetings.
• Participate in meetings to improve and speed up the implementation process.

3. Content, Data & Technical Delivery

• Be responsible for providing the correct content for the app to increase usage.
• Be responsible for organising data collection from the hospital and ensuring correct delivery to the data entry team.
• Be responsible for the technical delivery of the customized app.
• Manage bulk uploads to speed up the implementation process.

4. Training & Knowledge Transfer

• Organize training sessions for key users and team members.
• Ensure effective internal knowledge transfer.

5. Coordination Role

• Coordinate the data entry team
• Be responsible for the onboarding of the data entry team.
• Be responsible for giving tasks to the implementation team and balancing workload.
• Measure and monitor the quality and speed of the data entry team.
• Be responsible for the quality of the data entry team and escalate to the team lead if improvements are needed.

6. Continuous Improvement & Other Tasks

• Participate in projects as a subject matter expert, SME.
• Participate in brainstorming and improvement of the product together with the Product/Tech/UX team

What you'll bring

• 5+ years of experience in implementation, or customer-facing roles preferably in healthcare, SaaS, or digital health preferably hospital environment.
• Experience within healthcare technology or healthcare services is strongly preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple stakeholders and coordinate cross-functional teams.
• Experience in training and change management.
• Proactive risk identification and escalation.
• Comfortable delivering presentations and facilitating client meetings.
• Proactive and structured.
• Fluent in Dutch and English.

What we offer

• Temporary contract to be evaluated at the end of the contract period.
• The opportunity to make a meaningful impact on the future of healthcare.
• Competitive compensation, including an attractive bonus scheme.
• Professional development opportunities, with room for continuous learning, training, and career growth.
• A role within a fast-growing international healthtech scale-up.
• Collaboration with an ambitious international team working at the intersection of healthcare, technology, and education.
• A pension plan, commuting allowance, and access to OpenUp.
• Regular team activities, knowledge-sharing sessions, and social events.
• A modern workplace, including a laptop and home office equipment.
• A diverse and inclusive workplace where everyone is valued and empowered to thrive.