Clinic Receptionist

About Us

Proactive Physiotherapy is a boutique clinic dedicated to providing personalized, high-quality care. We are looking for a warm, organized, and proactive individual to serve as the face of our clinic, manage front-desk operations, and help grow our online community presence.

Key Responsibilities

• Front Desk Excellence & Clinic Upkeep: Warmly welcome patients, manage check-ins/check-outs, and maintain a spotless, organized, and inviting environment (including light daily tidying, sanitizing treatment areas, and keeping common spaces welcoming for an elevated patient experience).
• Patient Concierge & Wayfinding: Provide personalized, hands-on assistance to post-operative and mobility-impaired patients upon arrival (e.g., meeting patients at drop-off points or guiding them from the building entrance/MRT to the clinic).
• Operations & Adaptive Scheduling: Manage phone calls and WhatsApp inquiries with ease. Thoughtfully navigate schedule adjustments and resolve last-minute booking changes to ensure a smooth, error-free calendar for both practitioners and patients.
• Insurance & Financial Administration: Handle patient invoicing, process daily payments (Cash, NETS, Credit), assist with administrative paperwork, and manage insurance billing matters and claims processing.
• Doctor Relations & Outreach: Proactively liaise with existing and potential new medical doctors to build and maintain strong, professional referral relationships.
• Inventory & Stock Management: Monitor, count, and restock clinic supplies and medical inventory to ensure smooth, uninterrupted operations.
• Social Media Management: Plan, create, and post engaging content (photos, updates, reels/short videos) on Instagram and Facebook to grow our brand community.

Requirements

• Problem-Solving & Precision: Resourceful problem solver with high attention to detail, capable of managing dynamic clinic schedules, insurance paperwork, and inventory with accuracy and composure under pressure.
• Mindset & Teamwork: A proactive team player with a strong willingness to learn, adapt, and grow alongside the clinic.
• Communication & Professionalism: Excellent interpersonal skills with a warm, patient-first attitude and a professional manner when engaging with medical doctors and healthcare partners. Fluent in written and spoken English; proficiency in a second language is an advantage.
• Skills: Strong organizational skills, keen attention to detail, and the ability to multitask in a fast-paced boutique environment.
• Technical Proficiency: Experience with social media tools (Instagram, Facebook, Canva) and standard office software.
• Experience: Prior experience as a clinic assistant, receptionist, concierge, or in healthcare administration/hospitality is highly preferred.

What We Offer

• Competitive Compensation: Basic salary SGD $2,200 – $2,500 per month (commensurate with experience) + full employer CPF contributions.
• Performance Bonus: Attractive performance-based bonuses tied to mutually agreed KPIs and clinic growth.
• Adaptive Work Schedule (~40–45 hrs/week): Operating hours are Mon–Fri (9:00 AM – 8:00 PM) and Sat (9:00 AM – 6:00 PM). Weekly rosters are planned dynamically based on patient volume, giving you shorter shifts and early finishes when demand is low.
• Paid Leave & Holidays: 7 to 14 days of Paid Annual Leave (commensurate with tenure) plus Gazetted Public Holidays off (or off-in-lieu).
• Prime Location: Conveniently located near Outram Park MRT station.
• Work Culture: A supportive, collaborative, and rewarding boutique team environment.

How to Apply

Interested applicants, please email your Resume, Cover Letter, and Expected Join Date to martin@proactivephysio.com.sg.

We look forward to hearing from you!

Pay: $2,300.00 - $2,500.00 per month

Work Location: In person