Founding Operations & Customer Success Lead

ABOUT THE ROLE

This is a rare opportunity to join a fast-growing, early-stage AI-powered enterprise content platform as its first dedicated Operations and Customer Success hire. You'll work side-by-side with the founding team to onboard, manage, and grow a portfolio of 40+ B2B clients using an AI Visibility Content Engine — a platform that helps enterprise brands become the trusted answer surfaced by AI tools when their customers ask questions.

This role carries real ownership and broad scope: part customer success, part operations, part strategic partner to the founders. If you thrive in zero-to-one environments and want meaningful equity upside alongside a competitive salary, read on.

WHAT YOU'LL DO

• Own the end-to-end onboarding experience for new B2B clients, ensuring they derive value from the platform quickly and confidently

• Build and manage ongoing customer relationships, acting as the primary point of contact for a growing portfolio of enterprise accounts

• Identify expansion and upsell opportunities within the existing client base and collaborate with founders to act on them

• Develop and refine operational processes — onboarding playbooks, health-check frameworks, escalation workflows — from scratch

• Monitor customer health metrics and proactively address churn risk or satisfaction issues

• Gather structured product feedback from clients and channel insights directly to the founding team to inform the product roadmap

• Support the founders across go-to-market operations, internal tooling, and ad hoc strategic initiatives

WHAT WE'RE LOOKING FOR

Required:

• Native-level German speaker — you'll be managing enterprise clients in German

• Strong ownership mindset: you take initiative, operate autonomously, and hold yourself accountable to outcomes

• Comfortable working directly with founders and adapting quickly in an early-stage environment

• Experience in customer success, account management, consulting, or B2B operations (0–5 years)

• Eligible to work in Germany without visa sponsorship

Nice to have:

• Background at a consulting firm (e.g. strategy, Big 4, or digital/IT consulting) or a B2B SaaS company

• Familiarity with AI tools, content marketing, SEO, or enterprise software platforms

• Experience setting up customer success or operations processes from the ground up

COMPENSATION & BENEFITS

• Base salary: €70,000 per year

• Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience

• Direct collaboration with and mentorship from the founding team

• High-impact, high-autonomy role with a clear path to leadership as the company scales

LOCATION

• On-site presence required — Hamburg or Munich, Germany

• Fully on-site role; remote work is not available

• No visa sponsorship available — candidates must already be eligible to work in Germany