Customer experience executive

Company Description Founded over three decades ago in Dubai, Kashkha كشخة is a multinational modest fashion brand that designs, manufactures, and markets its collections globally. The brand focuses on combining effortless design, fine craftsmanship, and modern fashion to empower individuals to make fashion-forward choices aligned with their values. Inspired by the mantra “Beautifully Yours,” Kashkha offers pieces that blend traditional aesthetics with contemporary trends. The company fosters a diverse and creative culture, with team members from more than 15 nationalities speaking ten languages. With retail presence in major shopping malls and airports across 12 countries, Kashkha serves customers from over 50 nationalities.

Role Description This is a full-time, on-site Customer Experience Executive role based in Dubai. The Customer Experience Executive is responsible for delivering high-quality customer service across retail and digital touchpoints, ensuring that each interaction reflects Kashkha’s brand values. Daily tasks include handling customer inquiries and complaints, providing product information, guiding customers through purchases and returns, and coordinating with store and operations teams to resolve issues promptly. The role also involves collecting customer feedback, identifying areas for service improvement, and supporting the implementation of customer-centric initiatives. The executive will collaborate with cross-functional teams to enhance overall customer satisfaction and maintain a consistent, positive brand experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support, with a focus on empathetic and solution-oriented interactions.
• Ability to drive Customer Satisfaction through proactive issue resolution and follow-up.
• Excellent Communication skills, both verbal and written, with the ability to interact effectively with diverse customer groups and internal teams.
• Solid Analytical Skills to interpret customer feedback, track service metrics, and recommend improvements in processes and experiences.
• Experience in retail, fashion, or lifestyle brands is an advantage.
• Comfort working in a multicultural environment; additional languages beyond English are beneficial.
• Strong organizational skills, attention to detail, and ability to handle multiple customer interactions efficiently.
• High school diploma required; a higher education degree in Business, Marketing, or a related field is preferred.