Bell Attendant

• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.

• Assure that every luggage is covered with a baggage claim tag.

• Parking of guests and visitors vehicles in the designated hotel parking area.

• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

• Handle issuance of guest room key cards and ensure effective control for guest security.

• Report any unusual occurrences or requests to the Concierge desk.

• Be aware of the hotel accident Prevention Policies.

• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.

• Maintains accurate records / documentation, as per operational and organizational requirements.

• Responsible for lobby paging services under the supervision of Concierge.

• Practices suggestive selling and able to familiarize guests to hotel facilities.

• Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.

• Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)

• Ensure luggage is placed for guest to unpack.

• Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.

• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day

• Check Hotel situation, occupancy, functions, groups, VIPs.

• File daily concierge desk report and documents systematically under the supervision of Concierge

• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.

• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.

• Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

• Handling telephone calls at the Concierge desk

• Review and update Logbook.

• Check equipments.

• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.

• Oversee the day to day operations.

• Report regularly on happening to Asst. FO/ FOM.

• Aware of fire & first aid procedure

• Handle guest complaints and report to manager

• Be fully aware of the Talk of the Walk for the day.

• Proper grooming at all times.

• Attend training classes as per schedule.

• Show fullest cooperation and respect within the team and other departments.

• Is aware of the daily activities and has product knowledge of all the hotel facilities.

• University Degree in any field.

• Minimum 1 year in a similar role in a 4-5 star hotel

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide

• Learning programs through our Academies

• Opportunity to develop your talent and grow within your property and across the world!