Order Management Coordinator - 60%

As an Administration & Order Management Officer, you will play a key role in supporting our operational teams and ensuring the smooth administration of customer orders, invoicing processes, and logistics coordination.

Your main responsibilities will include:

• Managing and coordinating customer orders from receipt through to invoicing

• Registering customer orders in the ERP system and maintaining related planning files

• Preparing customer invoices, including down payment invoices and subsequent settlements

• Ensuring accurate billing in close collaboration with operational teams

• Monitoring customer order backlogs and ensuring alignment between invoices and customer purchase orders

• Maintaining data quality and supporting master data management processes

• Reconciling Order Management reports with financial and General Ledger reports

• Preparing sales and operational statistics

• Supporting accounts receivable activities and collaborating with the Shared Service Center on collections

• Creating and managing master data requests

• Supporting procurement and material ordering activities

• Coordinating with internal logistics teams to ensure efficient service delivery

• Providing administrative support, including reception duties where required

• Participating in internal training activities and supporting knowledge sharing within the team

• Ensuring compliance with SGS quality, health, safety, environmental and integrity standards

You are an organized and proactive administrative professional who enjoys working in a dynamic environment and collaborating with multiple stakeholders.

You bring:

• Commercial or business administration education, ideally with a focus on finance, accounting, or order management

• Several years of experience in an administrative, customer service, order management, or commercial support role

• Experience working with ERP systems (knowledge of Oracle/BOSS Order Management is an advantage)

• Strong MS Office skills, particularly Excel, Word, and Outlook

• Excellent organizational and prioritization skills

• Strong attention to detail and accuracy

• Good communication and interpersonal skills

• A proactive, solution-oriented mindset

• The ability to work effectively under pressure and manage competing priorities

• Fluency in German & English

If you are a motivated administrative professional who enjoys working at the interface of customers, operations, and finance, we look forward to receiving your application.