Adventure Park Manager

The Adventure Park Manager is responsible for the overall management, safety, and commercial performance of the hotel's adventure park. The role oversees daily operations, guest experience, team leadership, equipment maintenance, safety compliance, revenue generation, and the delivery of engaging outdoor activities that align with the hotel's upscale premium brand standards. The Adventure Park Manager ensures every guest enjoys a safe, memorable, and high-quality adventure experience.

Operations Management

• Plan, organize, and oversee the daily operations of the Adventure Park.

• Ensure all attractions, activities, and facilities operate safely and efficiently.

• Develop operating procedures and emergency response plans for all adventure activities.

• Monitor attraction capacity and guest flow to maximize safety and guest satisfaction.

• Coordinate park opening and closing procedures.

• Ensure all equipment and facilities are maintained to operational standards.

Guest Experience

• Deliver exceptional guest experiences through professional, engaging, and safe adventure activities.

• Monitor guest feedback and implement improvements where necessary.

• Resolve guest concerns promptly and professionally.

• Develop new adventure experiences and seasonal activities to enhance the guest offering.

• Promote a culture of service excellence throughout the team.

Safety & Risk Management

• Ensure strict compliance with all health, safety, and adventure activity regulations.

• Conduct regular risk assessments for all attractions and activities.

• Ensure all safety inspections are completed and documented.

• Verify that all adventure equipment is inspected, maintained, and certified.

• Lead emergency preparedness, evacuation procedures, and incident response.

• Investigate accidents and implement corrective actions.

Leadership & People Management

• Recruit, train, coach, and develop the Adventure Park team.

• Conduct regular performance reviews and provide ongoing coaching.

• Schedule team members to meet operational requirements.

• Foster a positive, safety-focused, and guest-centric culture.

• Promote teamwork, accountability, and continuous improvement.

Commercial Performance

• Achieve revenue and profitability targets for the Adventure Park.

• Monitor operating expenses and control departmental costs.

• Identify opportunities to increase revenue through activities, packages, events, and partnerships.

• Work closely with Sales & Marketing to promote the Adventure Park.

• Support budgeting and financial forecasting.

Equipment & Asset Management

• Maintain an accurate inventory of adventure equipment and supplies.

• Ensure equipment inspections, servicing, and replacement schedules are followed.

• Coordinate repairs with Engineering and external contractors.

• Protect company assets through proper storage and maintenance procedures.

Administration & Compliance

• Prepare operational reports, safety reports, and performance metrics.

• Maintain activity logs, incident reports, inspection records, and training documentation.

• Ensure compliance with company policies, insurance requirements, and local regulations.

• Participate in audits and implement corrective actions where required.

Collaboration

• Work closely with Front Office, Housekeeping, Engineering, Security, Food & Beverage, Sales & Marketing, and People & Culture to ensure seamless operations.

• Support hotel events and guest activities requiring Adventure Park participation.

• Collaborate with external vendors, instructors, and regulatory authorities when required.

• Bachelor's degree in Recreation Management, Sports Management, Hospitality Management, Tourism, Physical Education, or a related field is preferred.

Experience

• Minimum 5 years of experience managing adventure parks, outdoor recreation facilities, theme parks, or similar leisure operations.

• At least 2 years in a leadership or managerial role.

• Experience in an upscale premium hospitality environment is an advantage.

• Pre-opening experience is highly desirable.

At Gamra by Mantis, we create meaningful experiences inspired by nature, culture, and adventure. As part of the Accor family, we seek Heartists who are passionate about hospitality, committed to excellence, and dedicated to creating memorable guest journeys through genuine care and personalized service.