System Engineer

Xebia is looking for System Engineer:

Role : Specialist: System Engineer – NNMI/NA

Tool: Open Text ITOM

Location: Abu Dhabi, UAE

Job Type: Full-time

BU : Enterprise Tools Team

Experience : Minimum 4-6 years of relevant experience

Roles & Responsibilities :

• Design, implement, and maintain OpenText NOM solutions.
• Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
• Gather client requirements, Design/develop creative solutions.
• Integrate solutions into existing architecture/system.
• Analyze client requirements and develop superior solutions.
• Manage scope-of-work deliverables and meet/exceed client expectations.
• Work collaboratively, fulfil commitments, and meet deadlines.
• Deliver quality Custom Monitoring solutions.
• Develop testing and implementation Monitoring solutions.
• Create accurate operating procedures.
• Develop software/system documentation/training plans.
• Implement continuous improvement and technology refresh templates.
• Develop software performance enhancements and solicit feedback from client on quality of product/solution.
• Manage and quickly solve problems.
• Implement security controls.
• Adhere to the organizational/team member goals, standards, and success measures.
• Work collaboratively with organizational peers.
• Provide one-on-one coaching and serve as a professional mentor.
• Monitor system performance and troubleshoot issues related to NOM Modules and integrated tools.
• Develop and execute scripts for automation and integration with other IT management tools.
• Provide training and support to end-users and stakeholders.
• Stay up to date with OpenText updates, Upgrades and best practices.
• Document configurations, processes, and procedures related to NOM implementation.
• Should be able to handle all the BAU activities in OpenText NOM

Qualifications :

• Bachelor’s degree in computer science, Information Technology, or a related field.

Required Skills :

• Experience on administration, installation/upgrade, and configuration of NNMI and NA
• Expert in NA integration with NNMi.
• Working Knowledge on LDAP integration with NOM and OO
• Expert in configuring and customizing Network reports
• Working knowledge on configuring/extracting and automating reports as part of client’s requirement from NNMi and NA
• Working knowledge on installing device driver pack in NA
• Working knowledge on Patching/upgradation of NA.
• Working knowledge of Optic Data lake and related integrations.
• Experience in troubleshooting application related issues.
• Knowledge of NPS and NA for various automation requirements.
• Knowledge of performing health checks & providing reports of the tools.
• Knowledge of monitoring techniques like SNMP, SNMP Traps, SSH etc.
• Experience in creating scripts for pushing configuration changes or upgrades/patch-fix on devices through NA.
• Hands-on experience in any one of scripting – Perl, Python, Unix/Linux Shell scripting, PowerShell scripting etc.
• Strong understanding of IT infrastructure, including networks, servers, and applications.
• uCMDB and OBM Certification are added advantages.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Secondary Skills:

• Configure/Customize OpenText OO
• Develop Workflows and Custom Activities in OpenText OO
• Strong Experience is Implementation and Administration of OpenText OO
• Experience in Creating Third Party Integrations using OpenText OO
• Experience in Implementation OO in HA
• Experience with OpenText ITOM suite (e.g., SiteScope, OMI, Optic, uCMDB).
• Knowledge of cloud environments (AWS, Azure) and their monitoring tools.
• Familiarity with ITIL processes and frameworks.