Culinary Services Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Culinary Services Manager is responsible for managing day-to-day café, pantry, catering, and food service operations while ensuring service excellence, vendor compliance, food safety adherence, cost control, and employee satisfaction. The role supports workplace dining experiences through efficient service delivery, menu planning, event execution, pantry management, stakeholder engagement, and continuous improvement initiatives.

Key Responsibilities

1. Café & Food Service Operations

• Monitor daily breakfast, lunch, and other ad-hoc meal operations to ensure timely service delivery.

• Ensure weekly menus are reviewed, approved, and aligned with employee preferences.

• Verify food quality, presentation, availability, and adherence to approved menus.

• Coordinate special lunches, themed events, and workplace food programs.

• Address food service tickets and employee requests within agreed timelines.

• Collect and analyze employee feedback to drive service improvements.

2. Pantry Management

• Oversee pantry operations across all designated locations.

• Ensure uninterrupted availability of pantry products and consumables.

• Manage replenishment schedules, stock ordering, inventory levels, and consumption tracking.

• Maintain pantry hygiene and operational standards.

3. Catering & Event Management

• Coordinate catering requirements for meetings, events, leadership visits, and special functions.

• Plan menus in accordance with budget guidelines and client requirements.

• Manage end-to-end event execution, including setup, service delivery, feedback collection, billing, and closure.

• Support site-level and leadership team special requests.

4. Vendor Management & Service Excellence

• Monitor food service vendors and partners against established Service Level Agreements (SLAs).

• Conduct regular vendor performance reviews covering food quality, service standards, product availability, and delivery timelines.

• Ensure vendor compliance with workplace governance requirements, health and safety standards, and sustainability initiatives.

• Drive continuous improvement through innovative service solutions.

5. Compliance & Food Safety

• Support regulatory compliance requirements, including food safety and workplace standards.

• Monitor validity and renewal of licenses such as FSSAI, Labor License, and Establishment License.

• Ensure adherence to Standard Operating Procedures (SOPs), Statements of Work (SOWs), and workplace policies.

• Promote compliance with Health, Safety, and Environmental (HSE) requirements.

6. Financial & Cost Management

• Support annual budgeting and monthly financial tracking activities.

• Validate menu costing and event costing against approved budgets.

• Coordinate vendor invoices, purchase indent approvals, and payment submissions.

• Monitor operational spending and identify opportunities for cost optimization.

• Assist in OPEX planning and budget forecasting activities.

7. Sustainability & Innovation

• Identify opportunities to reduce waste and improve sustainability practices.

• Promote the use of environmentally friendly products and solutions.

• Drive innovation through new food concepts, service enhancements, and employee experience initiatives.

• Implement at least one operational improvement or innovation initiative annually.

8. Team Collaboration & Development

• Participate in workplace training, learning, and development programs.

• Support employee engagement initiatives and team communication activities.

• Maintain awareness of operational processes and procedures.

• Encourage reporting of unsafe conditions, near misses, and unethical practices.

• Support Ethics, POSH, and compliance awareness initiatives.

Key Performance Indicators (KPIs)

• SLA compliance for café and pantry operations.

• Food quality and employee satisfaction scores.

• Timely closure of food service tickets.

• Successful execution of catering and special events.

• Vendor performance scorecard compliance.

• Budget adherence and cost optimization achievements.

• Compliance audit scores and license validity.

• Sustainability and innovation initiative implementation.

• Training completion and process compliance adherence.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, Food Service Management, or a related field.

• 2–5 years of experience in cafeteria operations, hospitality, corporate food services, or workplace services.

Preferred Skills

• Café and catering operations management.

• Vendor and stakeholder management.

• Food safety and hygiene standards knowledge (FSSAI, HACCP, ISO standards).

• Budgeting and cost control.

• Event planning and execution.

• Strong communication and customer service skills.

• Microsoft Office and reporting skills.

• Problem-solving and continuous improvement mindset.

This role is responsible for delivering exceptional workplace dining experience while ensuring operational excellence, compliance, cost efficiency, and employee satisfaction.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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